Mckayla Allred
San Antonio
Summary
Results-driven professional with a strong foundation in sales strategy and workflow optimization. Demonstrated success in exceeding sales goals and improving service efficiency, contributing to increased member retention and satisfaction. Eager to leverage skills to drive impactful outcomes in customer-focused environments.
Overview
6
6
years of professional experience
Work History
Lead Member Service Representative
Crunch Fitness
San Antonio, TX
11.2025 - Current
- Delivered exceptional customer service, addressing member inquiries and resolving issues promptly.
- Assisted in managing membership sales, contributing to increased retention rates through effective communication.
- Educated members on facility policies and services, enhancing overall member experience and satisfaction.
- Collaborated with team members to maintain cleanliness and organization of the gym environment.
- Supported promotional events, effectively engaging members and driving participation in fitness programs.
- Trained new staff on operational procedures, fostering a cohesive team dynamic and efficient workflow.
- Identified areas for service improvement, providing feedback to management for process enhancements.
- Streamlined service processes for improved efficiency, resulting in shorter wait times and higher member retention.
- Monitored team performance metrics closely, providing constructive feedback and coaching as needed to maintain optimal productivity levels across all representatives.
- Served as a liaison between the front-line staff and management, bridging communication gaps and promoting alignment on key priorities.
- Maintained comprehensive knowledge of product offerings and regulatory requirements, ensuring accurate advice was provided to members at all times.
- Exceeded sales goals through proactive outreach efforts targeting underutilizing accounts, resulting in increased product utilization rates among existing clientele groups.
- Managed high call volumes while maintaining exceptional service quality, consistently surpassing performance benchmarks set by management.
- Developed strong relationships with members by offering personalized assistance, contributing to increased loyalty and long-term business partnerships.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Consistently met or exceeded established performance metrics, contributing to the overall success of the team and organization.
Lifeguard
NISD
San Antonio, TX
08.2025 - 02.2026
- Monitored pool activities to ensure safety compliance and prevent accidents.
- Administered first aid and responded to emergencies effectively.
- Enforced facility rules and regulations to maintain a safe environment.
- Collaborated with team members to execute emergency drills and safety protocols.
- Conducted regular equipment checks to ensure proper functionality and safety standards.
- Trained new lifeguards on operational procedures and emergency response techniques.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Hostess
Osaka Steak and Sushi
San Antonio, TX
02.2024 - 11.2025
- Greeted and seated guests, ensuring optimal dining experiences and efficient table turnover.
- Managed reservation system, coordinating bookings to minimize wait times and enhance customer satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions accurately.
- Trained new team members on hostess procedures, promoting consistency in guest service standards.
- Monitored dining area for cleanliness and ambiance, addressing any issues proactively to maintain high standards.
- Handled customer inquiries and complaints effectively, fostering a welcoming environment through excellent communication skills.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
Childcare Attendant
Crunch Fitness
San Antonio, TX
08.2024 - 10.2024
- Supervised children's activities and ensured a safe, engaging environment.
- Monitored children's behavior and provided guidance to promote positive interactions.
- Communicated effectively with parents regarding children's progress and concerns.
- Collaborated with team members to maintain cleanliness and organization of play areas.
- Adapted activities to accommodate diverse needs and interests of children in care.
- Maintained a clean, organized, and inviting environment conducive to learning and exploration for children of all ages.
Sterilization Technician
Hulme Orthodontics
San Antonio, TX
06.2024 - 08.2024
- Operated sterilization equipment to ensure compliance with safety protocols and standards.
- Conducted routine maintenance on sterilization devices to enhance operational efficiency.
- Implemented quality control procedures to verify instrument cleanliness and readiness for use.
- Developed process improvements that reduced turnaround time for sterilized instruments.
- Monitored inventory levels of sterilization supplies, ensuring timely replenishment and usability compliance.
- Collaborated with dental staff to streamline workflow and optimize instrument availability during procedures.
- Maintained accurate records of sterilization cycles, contributing to comprehensive quality assurance documentation.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Collaborated effectively with fellow team members to ensure efficient completion of daily tasks and responsibilities.
- Streamlined workflow by organizing and prioritizing items for processing based on urgency and departmental needs.
- Promoted workplace safety through active participation in training programs and implementation of recommended practices within the department.
Lifeguard
Braun Station West
San Antonio, TX
09.2020 - 08.2022
- Provided swimming instruction and guidance to patrons of varying skill levels.
- Developed strategies for improving patron engagement during swim programs and events.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Upheld hygiene standards in pool and surrounding area.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
Education
High School Diploma -
Sandra Day O'Connor High School
Helotes, TXSkills
- Customer service expertise
- Exceptional communication
- Call center experience
- Task delegation
- Sales proficiency
- Relationship building
- Complaint handling
- Sales strategy
- Account reconciliation
- Payment processing
- Workflow optimization
- Financial transactions
Timeline
Lead Member Service Representative
Crunch Fitness
11.2025 - Current
Lifeguard
NISD
08.2025 - 02.2026
Childcare Attendant
Crunch Fitness
08.2024 - 10.2024
Sterilization Technician
Hulme Orthodontics
06.2024 - 08.2024
Hostess
Osaka Steak and Sushi
02.2024 - 11.2025
Lifeguard
Braun Station West
09.2020 - 08.2022
High School Diploma -
Sandra Day O'Connor High School