Lynda Watkins
Tacoma,WA
Summary
Personable and dedicated Customer Service Lead with extensive experience in banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Able to match customers needs with the products or service that meets their needs.
Overview
13
13
years of professional experience
Work History
Lead Member Service Representative
Washington State Employees Credit Union
Olympia, WA
11.2008 - 07.2021
- Provided exceptional customer service to members, responding to inquiries and resolving complaints in a timely manner.
- Trained new employees on departmental policies, procedures and job functions.
- Assisted members with loan applications, providing guidance regarding interest rates, repayment terms and other related matters.
- Maintained current knowledge of products, services and promotions offered by the organization.
- Answered member questions about products and services.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Offered exceptional customer service to differentiate and promote company brand.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CA06-1974
Skills
- Customer Service Expertise
- Task Delegation
- Service Upselling
- Product Sales
- Issue Resolution
- Complaint Handling
- Customer Service
- Product Recommendations
Accomplishments
- I was recognized as Employee of the Quarter numerous times. I was recognized as Employee of the Year in 2020. These awards were based on members letters of outstanding service.
Affiliations
I am very active in my church and enjoy volunteering my time at Tacoma Musical Playhouse and Tacoma Little Theatre. I enjoy walking and hiking.
Timeline
Lead Member Service Representative
Washington State Employees Credit Union
11.2008 - 07.2021
High School Diploma -
Santa Monica High School
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