Summary
Overview
Work History
Education
Skills
Timeline
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Kalob Castro

Henderson,NV

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Lead Service Representative

Jaguar Henderson
01.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
  • Ensured timely resolution of issues, prioritizing tasks for optimal workflow management.
  • Streamlined internal processes, contributing to improved overall team productivity.
  • Provided exceptional support for customers with complex or escalated concerns, resulting in increased loyalty and retention rates.
  • Developed strong relationships with key clients, fostering trust and confidence in the company''s services.
  • Consistently met or exceeded performance metrics while maintaining a high level of customer care quality.
  • Managed high-profile client accounts, ensuring consistent delivery of top-notch service experiences tailored to individual needs.

Lead Cook

Wild Horse Golf Club
02.2022 - 01.2023
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
  • Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
  • Developed innovative seasonal menus that catered to diverse dietary needs and preferences, resulting in increased customer satisfaction.
  • Streamlined prep work by organizing kitchen stations effectively and training junior staff on best practices for efficient workflow.
  • Oversaw proper storage procedures for perishable items, ensuring freshness and minimizing spoilage risks.
  • Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
  • Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
  • Spearheaded special event catering efforts, designing custom menus tailored to clients'' specific requirements and tastes.

Supervisor of Operations

WERB Vending
04.2019 - 01.2023
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.

Warehouse Lead

Amazon
11.2021 - 12.2022
  • Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
  • Streamlined order processing for faster turnaround times and increased customer satisfaction.
  • Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
  • Enhanced employee productivity with comprehensive training programs and performance evaluations.
  • Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
  • Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.

Education

High School Diploma -

Del Sol Academy Of The Performing Arts
Las Vegas, NV
06.2019

Skills

  • Customer service expertise
  • Exceptional communication
  • Staff Mentoring
  • Compliance Management
  • Workflow Optimization
  • Technical aptitude
  • Task Delegation
  • Quality Control
  • Regulatory Compliance
  • Continuous Improvement
  • System implementation
  • Sales Quota Achievement
  • Goal Setting

Timeline

Lead Service Representative

Jaguar Henderson
01.2023 - Current

Lead Cook

Wild Horse Golf Club
02.2022 - 01.2023

Warehouse Lead

Amazon
11.2021 - 12.2022

Supervisor of Operations

WERB Vending
04.2019 - 01.2023

High School Diploma -

Del Sol Academy Of The Performing Arts

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Kalob Castro