Luis Ibarra
Palo Alto,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in shipping recieving industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
31
31
years of professional experience
Work History
Lead Service Representative
Reyes Coca Cola Bottling
10.2022 - Current
- Created reports on customer interactions, feedback, and resolutions
- Coordinated with vendors regarding product availability, delivery times, and pricing information.
Shipping and Receiving Clerk
Canon Business Process Services
08.2020 - 09.2023
- Received incoming shipments, verifying quantity and quality of items against purchase orders
- Maintained accurate records of all goods received and distributed in the warehouse
- Ensured that stock was properly stored in designated areas according to safety regulations
- Prepared invoices for customers, ensuring accuracy prior to shipment
- Processed outbound shipments, including packing and labeling products for delivery
- Loaded and unloaded trucks with pallet jacks or forklifts as needed
- Operated computers to access information related to shipping activities
- Performed regular cycle counts to maintain accurate inventory records
- Maintained a clean work area by sweeping, dusting, mopping
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks
- Reviewed customer orders for accuracy prior to shipping goods out of the facility
- Inspected outgoing packages for damage before sealing them up for shipment
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries
- Processed returns efficiently according to company policies and procedures
- Utilized RF scanners to track movements of inventory within the warehouse environment.
Courier/Customer Service Representative
Federal Express
11.1996 - 08.2020
- Loaded and unloaded cargo from trucks, vans, and containers
- Inspected shipments for damages or discrepancies; recorded any issues found
- Communicated with customers to coordinate delivery times
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems
- Followed safety protocols when loading, unloading, driving, and delivering items
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices
- Operated pallet jacks to move large parcels across warehouses and facilities.
Shipping Receiving/Delivery Driver
The wollongong group
08.1993 - 05.1996
- Ensured accurate completion of all paperwork associated with deliveries.
Education
High School Diploma -
Menlo Atherton High School
Atherton, CASkills
- Customer service expertise
- Team Management
- Sales proficiency
- Workflow Optimization
- Strong leadership
- Professionalism
- Problem Resolution
- Attention to Detail
- Effective Communication
- Understanding Customer Needs
Timeline
Lead Service Representative
Reyes Coca Cola Bottling
10.2022 - Current
Shipping and Receiving Clerk
Canon Business Process Services
08.2020 - 09.2023
Courier/Customer Service Representative
Federal Express
11.1996 - 08.2020
Shipping Receiving/Delivery Driver
The wollongong group
08.1993 - 05.1996
High School Diploma -
Menlo Atherton High School