MARIA C. ROMERO RIVAS
Miami,FL
Summary
Experienced hospitality and customer service professional with a background in daily operations, team support, public communication, documentation, safety, and problem-solving. Reliable, organized, and comfortable working independently while following established procedures.
Overview
2027
2027
years of professional experience
Work History
Hotel Supervisor
Woodspring Suites Hotel
Miami, FL
2022 - Current
- Supervise daily operations across front desk, housekeeping, and maintenance.
- Train and support staff while maintaining service and company standards.
- Handle guest concerns and coordinate scheduling, inventory, and quality checks.
Broker Agent
Optimum Health Insurance Center
2021 - 2021
- Assisted clients with policy selection and enrollment while providing professional customer support.
Office Assistant / Receptionist
Eli's Insurance Agency
2018 - 2021
- Managed calls, documents, records, and daily office operations.
- Supported insurance and tax services while assisting customers in person and by phone.
Front Desk / Dispatcher
Seacoast Suites Hotel
2017 - 2018
- Coordinated housekeeping and maintenance requests and handled guest inquiries.
- Managed reports, calls, and daily workload in a fast-paced hotel environment.
Sales Associate
The Limited
2015 - 2017
- Assisted customers, processed transactions, and maintained merchandise displays and store organization.
Education
High School Diploma -
01-2017
Skills
- Operations Coordination
- Customer & Public Service
- Team Leadership
- Documentation & Record Keeping
- Safety & Procedure Compliance
- Issue Reporting & Follow-Up
- Problem Solving
- Administrative Support
- Communication
- Time Management
Personal Information
Driving License: Valid Florida Driver's License
ADDITIONAL INFORMATION
- Bilingual: English & Spanish
- Valid Florida Driver's License
- Microsoft Office (Word, Excel, Outlook)
Timeline
Hotel Supervisor
Woodspring Suites Hotel
2022 - Current
Broker Agent
Optimum Health Insurance Center
2021 - 2021
Office Assistant / Receptionist
Eli's Insurance Agency
2018 - 2021
Front Desk / Dispatcher
Seacoast Suites Hotel
2017 - 2018
Sales Associate
The Limited
2015 - 2017