Maria Rosales
Palmdale
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team training, notably at McDonald's. Excelled in coaching and mentoring, enhancing team performance and food safety. Skilled in cash handling and maintaining high accuracy levels. Proven ability to prioritize work and collaborate effectively, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Crew Trainer
McDonald's
11.2020 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
Cashier
Ross
07.2017 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Cleveland Charter Highschool
Reseda, CA06.2019
Skills
- Health and safety regulations
- Work prioritization
- Cash handling
- Workplace safety
- Coaching and mentoring
- Bilingual ( English & Spanish )
- Food safety understanding
- Cleaning and sanitation
- Customer service
- Multitasking and organization
- Team collaboration
- Attention to detail
Timeline
Crew Trainer
McDonald's
11.2020 - Current
Cashier
Ross
07.2017 - 10.2017
High School Diploma -
Cleveland Charter Highschool
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