Maria Rosales

• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
• Encouraged creative expression through arts and crafts activities, nurturing each child''s artistic talents.
• Developed strong relationships with parents to better understand each child''s unique needs and preferences.
• Managed daily routines for multiple children at once, effectively juggling various tasks while maintaining a calm demeanor.
• Improved children''s cognitive development with age-appropriate educational games and learning tools.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Established trust with families by demonstrating reliability, punctuality, and genuine care for their children.
• Handled conflict resolution among children using effective problem-solving strategies that promoted empathy and understanding.
• Facilitated smooth transitions during drop-off times by engaging children in familiar routines.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Assisted children with homework assignments, fostering academic success and confidence in their abilities.
• Supported emotional well-being through attentive care, positive reinforcement, and effective communication techniques.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.

Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.