Lucie Hale
Reno,NV
Summary
Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CHIEF OPERATIONING OFFICER
Sports Attack, LLC
01.2014 - Current
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product service sales by about 30% and maintained critical client and vendor relationships
- Motivated and managed 40-50 employees to maximize team productivity
- Enhanced operational performances to adjust for 25% annual sale increases
- Contributed to business development efforts to drive revenue and meet corporate objectives
- Collaborated with executives and management to review projected revenue and adjust resources accordingly. Planned resourcing personnel and logistics for operations component increases
- Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally
- Verified and enforced compliance with Occupational Health and Safety Compliance (OSHA) best business practices throughout organization. Maintained state requirements for COVID-19 mandate. No violations found after inspection by OSHA.
- Conducted root cause analysis for sales/ customer service department and resolved central issues
- Encouraged R&D ideas aligned to business needs and benefits
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
OWNER
Lucie's Designs
01.2008 - 07.2015
- Contractor for Realty Organizations in the State of Nevada
- Website - managed 4 websites; maintained relevant, accurate information.
- Events - designed invitations, managed member email communications and managed events that increased membership
- Billing – monthly bookkeeping and financial reporting to each Board.
- Reporting – providing member & financial reports to each Board and publishing results
GRAPHIC DESIGNER
Colliers International
01.2008 - 01.2014
- Developed published materials and created custom property websites for Reno Colliers Team of 10 professionals
- Created all marketing materials – Flyers, Brochures, Cards, emails, national and local advertisement, and Presentations for multiple teams
- Designed and developed year end published report
Education
Associate of Arts - Graphic Design
Westwood Technology College
Denver, CO01.2005
MBA - Educational Statistics and Research Methods
University of Economics
Prague, Czech Republic06.1996
Skills
- Operations Oversight
- Personnel Development
- Cost savings and Reduction
- Business Administration
- Business Planning
- Staff Management
- Conflict Resolution
- Business Development
- Financial Management
- Planning and Execution
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
Certification
- Supervisory Management Certificate University of Nevada, Reno 2021
- Lean Six Sigma Certificates Black Belt – Villanova University 2022
- Green Belt – University of Nevada, Reno 2019
Languages
English
Native or Bilingual
Czech
Native or Bilingual
Timeline
CHIEF OPERATIONING OFFICER
Sports Attack, LLC
01.2014 - Current
OWNER
Lucie's Designs
01.2008 - 07.2015
GRAPHIC DESIGNER
Colliers International
01.2008 - 01.2014
Associate of Arts - Graphic Design
Westwood Technology College
MBA - Educational Statistics and Research Methods
University of Economics