Maria Rosales

• Assisted 100-200 residents, visitors and staff with directions and navigation throughout the community.
• Demonstrate the acts and principles of exemplary customer service to all internal and external rounds.
• Assisted in emergency response planning, ensuring preparedness for potential incidents.
• Conducted scheduled internal and external patrols.
• Maintained departmental equipment to ensure proper functioning
• Reported all discrepancies and unsafe conditions to ensure the safety and security of the community.
• Collaborated with healthcare professionals to ensure seamless patient transport and care.
• Documented patient assessments, treatments, and outcomes accurately for reporting purposes.
• Responded rapidly to emergency calls, demonstrating effective decision-making under pressure.
• Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
• Assisted with lifting and moving patients.
• Delivered emotional support to patients and families.
• Followed all safety protocols and took necessary precautions while providing care.
• Utilized communication devices to maintain contact with supervisors.
• Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
• Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
• Administered medications and performed basic and advanced patient assessments.
• Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.

• Provided daily care and assistance for 6-12 elderly residents per shift, ensuring safety, comfort and dignity.
• Assisted with daily living activities, ensuring comfort and safety for elderly clients.
• Monitored health conditions, reporting changes to healthcare professionals promptly.
• Developed personalized care plans tailored to individual needs and preferences.
• Coordinated medication schedules, ensuring adherence and reducing errors.
• Provided companionship and emotional support, enhancing overall well-being of clients.
• Trained new caregivers on best practices for patient care and safety protocols.
• Offered companionship and kindness to elderly patients.
• Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.

Processed customer transactions efficiently using POS systems.

• Assisted in maintaining accurate cash registers and balanced daily sales reports.
• Provided exceptional customer service, resolving inquiries and enhancing guest experiences.
• Trained new staff on operational procedures and customer service standards.
• Implemented inventory management techniques to optimize stock levels and reduce waste.
• Analyzed sales data to identify trends, contributing to strategic decisions for upselling initiatives.
• Processed 80-150 customer transactions per shift accurately and efficiently