Maria Rosales-Vazquez
Riverdale,GA
Summary
Dynamic and results-driven professional with extensive experience at Apl Logistics, excelling in team leadership and customer service. Proven ability to enhance productivity and streamline operations, while effectively managing material handling and data entry. Bilingual in Spanish and English, fostering strong relationships and ensuring seamless communication across diverse teams.
Overview
10
10
years of professional experience
Work History
Team Leader
Giti Tire
FAIRBURN, GA
05.2023 - 02.2025
- Helped increase warehouse productivity at a 30% by planning, coordinating, and delegating all 3PLs daily tasks
- Monitored all material handlers and lumpers to have next assignment ready to meet customer demands and productivity
- Verified workload/paper work before and after tasks were completed
- Released cycle counts for cycle count team to complete
- Troubleshoot any issues needed from the floor or admin part of things using WMS
- Helped process and complete RMAs/returns
- Kept tracked of 3PLs productivity and shared with 3PL management team
- Kept tracked of all assessorial hours that did not contribute to the daily production
- Kept tract of all forklift equipment and contacted crown/lift one when needed repairs
- Helped process E-Commerce orders
- Trained team on new apps added to WMS using RFID scan guns
Team Leader
Apl Logistics
Lithia Springs, GA
09.2017 - 03.2022
- Planned, directed, coordinated and assigned manpower (an average of 25 people a day) to meet aggressive production schedules.
- Fixed employee issues to make sure they met customer's needs.
- Monitored manpower to ensure that loads were being loaded at a timely manner to prevent detention.
- Assigned trailers to designated doors based on the type of carrier.
- Verified all work once being completed before finalizing anything.
- After finalizing work, I verified that it was goods receipt in SAP.
- Helping employees understand any issues that they have so that it can make workflow much easier and quicker.
- Have great communication with employees so that they can feel comfortable presenting me with issues or concerns.
Shipping and Receiving Clerk
Apl Logistics
Lithia Springs, GA
07.2016 - 07.2025
- Answer calls daily to address customer inquiries, solve problems, and provide any information needed.
- When presented with complaints, I investigated and resolved the customer’s issues in a timely and empathetic manner.
- Handled a daily heavy flow of paperwork, and cooperated with the accounting departments on invoicing and shipping problems.
- Ensured customer experience by addressing customer concerns, demonstrating empathy, and resolving problems.
- Checked in and out all drivers, shipping or delivering loads from the facility.
- Made sure drivers were immediately worked on when they arrived on time for their appointments.
- Acknowledge drivers when they're late to prevent any miscommunications, so that they can have the opportunity to decide what is most convenient for them.
- Ascertained that all required paperwork is prepared and sent off with the shipment.
Material Handler
Apl Logistics
Lithia Springs, GA
10.2015 - 07.2025
- Gathered, logged, and monitored all shipping data.
- Correctly and efficiently moved products between delivery vehicles, staging areas, and storage.
- Selected products for specific orders, according to the system.
- Installed protective bracing and strapping to prevent shifting and damage to the product while being transported to the destination.
- Verified and recorded the count of the cargo that was being transported.
Education
High School Diploma -
Forest Park High Scholl
Forest Park, GA05-2015
Skills
- Data entry
- Material handling
- Forklift operation
- Customer service
- Team leadership
- Time management
- Problem solving
- Organization and Prioritization
- Warehousing operations
- Relationship building
- Multitask
- Good instructor
Languages
English
Professional
Spanish
Professional
Timeline
Team Leader
Giti Tire
05.2023 - 02.2025
Team Leader
Apl Logistics
09.2017 - 03.2022
Shipping and Receiving Clerk
Apl Logistics
07.2016 - 07.2025
Material Handler
Apl Logistics
10.2015 - 07.2025
High School Diploma -
Forest Park High Scholl