Maria Rubio
Leeds
Summary
Detail-oriented professional experienced in customer service and housekeeping. Known for effective task prioritization and team collaboration, consistently delivering high standards of cleanliness and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Housekeeper
Compass Group USA
Birmingham
08.2024 - 01.2026
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained and organized cleaning supplies stock.
- Efficiently prioritized tasks to ensure timely completion of cleaning duties.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Ensured timely restocking of supplies to maintain efficiency and cleanliness throughout property.
- Emptied trash receptacles throughout property.
- Collaborated with team members to ensure efficient cleaning operations and maintain high standards of cleanliness.
- Ensured that all health standards were met during cleaning operations.
- Disinfected telephones, light switches and other frequently touched objects.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Cashier
Piggly Wiggly Grocery Store
Birmingham
08.2023 - 08.2024
- Greeted customers and answered any questions they had about store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained work area and kept cash drawer organized for optimal efficiency.
- Answered customer questions and provided information on store procedures or policies.
- Processed customer payments quickly and returned exact change and receipts.
Restaurant Hostess
Cracker Barrell Old Country Store
Moody
10.2021 - 07.2022
- Greeted customers and escorted them to their tables.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed reservations, waitlists, and special requests for large parties.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assisted servers by taking and relaying customer orders to ensure timely service.
Cashier
Jacks
Moody
07.2021 - 10.2021
- Greeted customers and answered any questions they had about store's products and services.
- Processed customer payments quickly and returned exact change and receipts.
- Worked closely with front-end staff to assist customers.
- Built and maintained productive relationships with employees.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted with food preparation tasks to ensure timely service and product availability.
- Handled cash, credit, and debit transactions accurately.
Education
Associate of Arts - Art
Jefferson State Community College
Birmingham, Alabama, AL05-2027
High School Diploma -
Saint Clair Prepatory Academy
Moody, AL05-2022
Skills
- Customer service excellence
- Time management
- Team collaboration
- Task prioritization
- Reservation management
- Cash handling
- Effective communication
- Attention to detail
- Health and safety compliance
- Basic mathematics
- Staff training
- Promotions and discounts management
- Empathy and patience
- Loyalty program promotion
- Merchandise restocking
- Conflict resolution
- Communication skills enhancement
- Dining area upkeep
- Strong multitasking abilities
- High volume dining experience
- Menu board design
- Table bussing efficiency
- Safe food handling practices
- Hospitality management expertise
- Guest greeting skills
- Friendly demeanor in service
- Cleaning and maintenance tasks
- English fluency in communication
- Safe chemical cleaning practices
- dusting and sanitizing
Timeline
Housekeeper
Compass Group USA
08.2024 - 01.2026
Cashier
Piggly Wiggly Grocery Store
08.2023 - 08.2024
Restaurant Hostess
Cracker Barrell Old Country Store
10.2021 - 07.2022
Cashier
Jacks
07.2021 - 10.2021
Associate of Arts - Art
Jefferson State Community College
High School Diploma -
Saint Clair Prepatory Academy