Maria Ruiz
Nebraska City,NE
Summary
Proactive, with a lot of energy to fulfill all the needs of the position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Operations Team Leader
Kimmel Orchard & Vineyard
06.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Oversaw retail store, ensuring consistent branding and quality standards.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Assisted with inventory control, maintained levels, checked invoices and entered inventory information into computer.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Student FOH Server
Fresh Ideas Management
08.2019 - 05.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Customer Service Representative
Sitel Call Center
03.2020 - 09.2020
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
Student FOH Server
Creative Dining Service
02.2019 - 05.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Tutor
Pratt Community College
02.2016 - 05.2017
- I was a tutor for my volleyball teammates, on college algebra, biology, physical science, and trigonometry.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Education
Bachelor of Science - Business Administration - Accounting
Peru State College
Peru, NE12.2021
Bachelor of Science - Mathematics
Peru State College
Peru, NE12.2021
Associate of Science - Mathematics
Pratt Community College
Pratt, KS05.2017
Skills
- Customer Assistance
- Communication
- Time management
- Adaptability
- Teamwork
- Staff Supervision
- Team Training
- Problem-Solving
- Time Management
- Decision-Making
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operations Team Leader
Kimmel Orchard & Vineyard
06.2021 - Current
Customer Service Representative
Sitel Call Center
03.2020 - 09.2020
Student FOH Server
Fresh Ideas Management
08.2019 - 05.2021
Student FOH Server
Creative Dining Service
02.2019 - 05.2019
Tutor
Pratt Community College
02.2016 - 05.2017
Bachelor of Science - Business Administration - Accounting
Peru State College
Bachelor of Science - Mathematics
Peru State College
Associate of Science - Mathematics
Pratt Community College
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