Maria Saenz
STANLEY,NC
Summary
Highly motivated individual with passion for helping others. Experienced leading projects and working with diverse range of people. Possesses excellent interpersonal and communication skills and is always eager to learn and grow. Organized professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with workplace dilemmas. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Bar Manager
Smoke And Barrel Cigar Lounge
05.2021 - 09.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Improved customer service rankings by resolving issues quickly and accurately.
Insurance Representative
Pegram Superior
03.2021 - 09.2021
- Responded to customer calls swiftly to resolve issues and answer questions.
- Supported customers in insurance application completion while liaising between company and client.
- Acted as emotional support for customers experiencing catastrophic situations.
- Performed policy renewal and record retention.
- Tailored insurance plans to support client needs and establish sense of trust among community members.
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Contacted underwriter and submitted appropriate forms to obtain binder coverage.
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
Lifeguard
YMCA Of Greater Charlotte
11.2019 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
Private Nanny
Home Daycare
12.2018 - 05.2021
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Led indoor and outdoor activities to entertain and occupy children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Assisted children with homework assignments and special projects across different subjects.
- Assisted with light housekeeping duties as well as running errands.
- Transported children to and from activities using personal or family vehicle.
Tutor
In-Home Support Service
12.2018 - 05.2021
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Met with parents to discuss student progress and address concerns.
Volunteer
Charlotte Humane Society
01.2019 - 06.2020
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Collaborated with local organizations to provide food and supplies to animals in need.
Education
Bachelor of Science - Public Health
Grand Canyon University
Phoenix, AZ10.2023
Ceritification - Digital Marketing Science
UNC-Charlotte
Charlotte, NC08.2023
Skills
- Risk Mitigation
- Policy Renewals
- Knowledgeable in [System]
- Quotes and Sales
- Negotiation
- Auto Insurance
- Data Entry
- Underwriting and Adjustments
- Bar Management
- Responsible Alcohol Service
- Staff Training
- Cost Control
- Regulatory Compliance
- Customer Relations
- Event Coordination
- Health Codes Compliance
- Vendor Relationship Management
- Team Leadership
- ABC Standards
- Licensed TIPS Certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bar Manager
Smoke And Barrel Cigar Lounge
05.2021 - 09.2023
Insurance Representative
Pegram Superior
03.2021 - 09.2021
Lifeguard
YMCA Of Greater Charlotte
11.2019 - 08.2021
Volunteer
Charlotte Humane Society
01.2019 - 06.2020
Private Nanny
Home Daycare
12.2018 - 05.2021
Tutor
In-Home Support Service
12.2018 - 05.2021
Bachelor of Science - Public Health
Grand Canyon University
Ceritification - Digital Marketing Science
UNC-Charlotte
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