Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Maria Sanchez

Maria Sanchez

Santa Maria,CA

Summary

Employee who is highly driven and eager to take on new tasks. A strong work ethic, flexibility, and great interpersonal skills. Capable of working well unattended and swiftly picking up new abilities. A committed job seeker with a track record of satisfying customer service requirements via regular and coordinated methods. Ability to operate under pressure and adapt to changing events and obstacles in order to best improve the corporate brand.

Overview

8
8
years of professional experience

Work History

Shipt Shopper

ShipStation
Santa Maria, CA
07.2022 - Current
  • Exceeded customer expectations consistently as evidenced by the highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted customers and answered product or service questions.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
  • Maintained positive relationships with grocery store personnel and shipt customers by being consistently professional and friendly.

Organizational Defense Travel Administrator

Army
Fort Bliss, TX
10.2018 - 04.2021
  • Asked open-ended questions to best understand soldiers' needs and determine best travel offerings.
  • Printed or requested transportation carrier tickets using computer printer system or system link to travel carrier.
  • Established base of trust due to excellent listening and research skills and keen understanding of travel allocations.
  • Sustained operational efficiencies, coordinating domestic/international soldiers travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Stayed up to date on travel industry, policies and restrictions.
  • Responded immediately to soldiers' questions, issues and complaints and found effective solutions when required.

Agency Program Coordinator

Army
Fort Bliss, TX
10.2018 - 04.2021
  • Collaborated with community leaders, organizations and public agencies to promote programs use of the government travel charge card for soldiers.
  • Offered knowledgeable customer support by staying up-to-date on the government travel card which is issued through Citibank.
  • Developed debt collection protocols applicable to delinquent accounts, defining timelines for courtesy calls and referral of problem accounts due to soldiers' debt
  • Reviewed accounts for signs of fraud and non-payment issues.
  • Double-checked account and application information provided by soldiers to assist in making accurate credit decisions soley to their military travel needs.
  • Identified possible issues with credit systems and monitoring by streamlining processes ahead of time.

CBRN Operations NCOIC

Army
Schofield Barracks, HI
02.2015 - 04.2021
  • Trained, coached and mentored military units to improve readiness and training.
  • Stored and safeguarded classified information to maintain utmost confidentiality.
  • Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
  • Coordinated planning and execution of operational fires to accomplish unit's mission.
  • Directed logistical training procedures to adhere to military regulations.
  • Trained and managed new recruits in tactical and combat warfare.

Education

Associate of Science - Business Administration

Allan Hancock College
Santa Maria, CA
05.2023

Skills

  • Business Development
  • Customer Service
  • Travel Planning
  • Detail-Oriented
  • Team Member Collaboration
  • Data Entry
  • Cost Calculation
  • Administrative Tasks
  • Verbal and Written Communication
  • Data Confidentiality
  • Locale Research
  • Customer Inquiry and Response
  • Microsoft Office

Timeline

Shipt Shopper

ShipStation
07.2022 - Current

Organizational Defense Travel Administrator

Army
10.2018 - 04.2021

Agency Program Coordinator

Army
10.2018 - 04.2021

CBRN Operations NCOIC

Army
02.2015 - 04.2021

Associate of Science - Business Administration

Allan Hancock College

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Maria Sanchez