Sunsaray Jackson
Chicago,IL
Summary
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Overview
15
15
years of professional experience
Work History
Shipt Shopper
Shipt
Chicago, IL
06.2019 - Current
- Keep track of all incoming payments and receipts related to deliveries.
- Remain organized throughout shifts by managing multiple orders at once.
- Load groceries into vehicle for delivery to customers' homes.
Instacart Shopper
Instacart
Chicago, Illinois
10.2016 - Current
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Ensured accuracy of orders by double checking contents before bagging each item.
- Provided exceptional customer service throughout the shopping experience.
- Resolved customer complaints quickly and professionally.
- Delivered groceries on time according to company standards for customer satisfaction.
Retail Supervisor
Goodwill Industries of Southeastern Wisconsin Inc.
New Lenox, IL
01.2023 - 06.2023
- Supervised work of cashiers, training new team members and monitoring performance.
- Dealt with customer complaints and rectified product and service issues.
- Coordinated restocks to keep retail displays organized and full for customers.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Increased sales by optimizing in-store promotional strategies.
- Detailed mandatory Opening/Closing of Cash Office and a end of day Recap includes: Production/Sales results compared to projected targeted results on a daily basis.
- Monitored daily to work side-by-side with all teams to see how the store's daily production goals are being met along with Sales goals as well.
Visual Merchandise Manager
Dollar Tree Stores
Dyer, IN
06.2022 - 02.2023
- Dealt with customer complaints and rectified product and service issues.
- Supervised work of cashiers, training new team members and monitoring performance.
- Coordinated restocks to keep retail displays organized and full for customers daily.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Increased sales by optimizing in-store promotional strategies.
- Managed Shipping/Receiving of all merchandise including outside vendors.
- Traveled to other Dollar Tree Stores in place of management to assist in all duties need including closing the store down.
Google Street View Driver
Adecco USA
Chicago, IL
03.2018 - 03.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Performed preventive maintenance on vehicles and heavy equipment.
- Maintained, stored, drove, and repaired the Google street view Car.
- Drove autonomous camera to capture street view of Chicago, Il and Tampa, Fl for Google Street view Application.
LEASING CONSULTANT 01/2010 to 08/2016
Brickyard Bank
Chicago, IL
01.2010 - 08.2016
- Responded to tenant requests for maintenance services in a timely manner.
- Used conflict resolution skills to quickly resolve issues among residents.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Conducted tours of available apartments, highlighting features and amenities.
- Contacted and followed up with tenants on renewal notices.
- Provided excellent customer service to all tenants throughout their tenancy.
Education
License - Real Estate Broker License
I Love Real Estate School
Chicago, IL08-2024
License - Property/ Casualty- Life/ Accident/ Health
McCombs Insurance School
Chicago, IL11-2003
Some College (No Degree) - Chemical Engineering
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Managing retail build outs
- Building brand awareness
- Driving business growth
- Creating marketing plan
- Store growth planning
- Leadership development
- Creating store processes
- Planning & organizing
- Supervision & leadership
- Team management
- Organizational skills
- Customer service
- Training & development
- Task delegation
- Financial services
- Sales expertise
- Cash Handling
- Application preparation
- Project organization
- Merchandise Inspection
- Store Organization
- Product Merchandising
- Business Acumen
Timeline
Retail Supervisor
Goodwill Industries of Southeastern Wisconsin Inc.
01.2023 - 06.2023
Visual Merchandise Manager
Dollar Tree Stores
06.2022 - 02.2023
Shipt Shopper
Shipt
06.2019 - Current
Google Street View Driver
Adecco USA
03.2018 - 03.2019
Instacart Shopper
Instacart
10.2016 - Current
LEASING CONSULTANT 01/2010 to 08/2016
Brickyard Bank
01.2010 - 08.2016
License - Real Estate Broker License
I Love Real Estate School
License - Property/ Casualty- Life/ Accident/ Health
McCombs Insurance School
Some College (No Degree) - Chemical Engineering
University of Illinois At Urbana-Champaign