Maria Sanchez
Riverside,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Positive team player with good communication and time management abilities. Demonstrated extreme attention to detail. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Front Office Medical Assistant
Vision Home Health Care
Riverside, CA
02.2024 - Current
- Answered phones and directed callers to appropriate personnel.
- Answer patient questions, provide directions, update records, demographics, and insurance coverages.
- Fax the last patient's visits and laboratory results to the patient's provider.
- Verify Authorizations.
- Provide timely responses to voicemail, email, and fax inquiries.
- Update staff on patient hospitalizations and discharges.
- Ordered supplies for the front office area, and maintained the supply inventory for the medical office.
- Gave nurses supplies for laboratory tests, including urinalysis, cultures, and other supplies.
- Ensured medical records were properly filed according to established protocols.
- Scanned documents into electronic health record system.
Patient Access Representative
Pacific Eye Institute
Rancho Cucamonga, CA
02.2023 - 02.2024
- Centralized call center and business office, responsible for routing a large number of calls in a prompt and courteous manner.
- Answer patient questions, provide directions, register new patients, update records, demographics, and insurance coverages.
- Utilize medical office software to schedule new, follow-up, and cancellation appointments for patients.
- Preparation of new patient packages sent by mail or email.
- Faxing the last patient visits to the patient’s provider.
- Communicate with offices via chat or phone regarding tardies, emergencies, or same-day appointment changes.
- Verify Authorizations.
- Maintain the confidentiality of patient records.
- Provide timely responses to voicemail and email inquiries.
Customer Care Coordinator
Dental Views
Riverside, CA
10.2022 - 01.2023
- The call center managed inbound and outbound customer calls, providing the highest level of professionalism within the company's network of 14 offices across California and Arizona.
- Utilize the computer system to enter and search for patient data in the correct office schedules, and collect the necessary information for successful treatment on the appointment date, rescheduling, and cancellations.
- Obtain an average set number of appointments and make outbound calls to potential and established patients who could not make their appointments, and gather interest in coming into the office for consultations and exams.
Intake/DME Coordinator
Alaphia Care Home Health
Rancho Cucamonga, CA
08.2022 - 10.2022
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
- Conducted patient intake interviews to collect medical information, and insurance details.
- Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
- Verified insurance eligibility, benefits, and patient liabilities for defined services.
- Submitted requisitions for medical supplies and equipment ordered by physicians, and clinical staff.
- Documented all referrals and admissions activity into the EMR database and maintained spreadsheets to track referral activity.
Education
Associate of Science -
San Bernardino Valley College
San Bernardino, CAMedical Assistant/Cardiac Technician -
Associated Technical College
Los Angeles, CAHigh School Diploma -
Huntington Park - Bell Community Adult School
CASkills
- ICD/CPT Coding
- Customer service and patient care ethic
- Medical insurance knowledge
- Patient scheduling
- Medical terminology
- Charting and clinical documentation
- Multi-line phone proficiency
Languages
Fluent in Spanish
References
References available upon request.
Timeline
Front Office Medical Assistant
Vision Home Health Care
02.2024 - Current
Patient Access Representative
Pacific Eye Institute
02.2023 - 02.2024
Customer Care Coordinator
Dental Views
10.2022 - 01.2023
Intake/DME Coordinator
Alaphia Care Home Health
08.2022 - 10.2022
Associate of Science -
San Bernardino Valley College
Medical Assistant/Cardiac Technician -
Associated Technical College
High School Diploma -
Huntington Park - Bell Community Adult School
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