Maria Sanchez
Holiday Inn Hotel & Suites
Hendersonville,NC
2
Languages
1
Certification
28
years of professional experience
Results-oriented Kitchen Leader skilled in enhancing team efficiency and productivity within high-volume, fast-paced environments. Developed cohesive teams and elevated customer satisfaction through effective communication and problem-solving strategies. Committed to upholding food safety standards while fostering a positive workplace culture.
Work History
Director of Food and Beverage
4 Years 10 Months- Directed food and beverage operations, aligning service standards with guest expectations and brand objectives.
- Developed annual budgets, monitored costs, and controlled labor and inventory expenditures.
- Standardized service procedures across dining outlets, banquet functions, and room service operations.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
- Led department managers, coaching teams on performance, scheduling, and accountability.
- Ensured compliance with health, safety, and sanitation regulations across all service areas.
Food and Beverage Director
5 Years 1 Month- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Developed and executed strategies to improve restaurant performance, streamline food preparation processes, and minimize waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Identified team weaknesses and implemented corrective actions to enhance overall service quality.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Oversaw food preparation and monitored safety protocols.
- Maintained compliance with health codes, sanitation requirements, and license regulations, minimizing risk of fines and operational disruptions.
- Supervised food preparation to ensure quality standards and monitored safety protocols.
Shift Leader
3 Months- Trained new employees and delegated tasks to ensure smooth daily operations.
- Maintained clean, organized production areas to minimize hazards and prevent work delays.
- Mentored new employees on equipment operation and safety, developing a training manual for ongoing reference.
- Coordinated assignments to ensure timely completion and effectiveness.
Breakfast Attendant
1 Year 11 Months- Set up and managed breakfast bar operations efficiently from early hours to ensure smooth service before check-out.
- Curated selection of pastries, oatmeal, and cereals to meet diverse guest preferences and enhance overall dining experience.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Restocked hot and cold food items, beverage dispensers, plates, utensils, and ice supply to maintain availability and guest satisfaction.
- Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
Cook Shift Leader
1 Year 2 Months- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Prepared operational reports and analyzed trends to provide actionable recommendations for operational success.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Maintained well-organized mise en place to keep work efficient and consistent.
- Checked delivery contents to ensure high food quality standards and compliance with specifications.
- Organized mise en place to enhance work efficiency and consistency in food preparation.
Kitchen Supervisor
1 Year 10 Months- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted comprehensive training for kitchen and customer-facing staff to improve team collaboration and service quality.
Kitchen Manager
3 Years 1 Month- Hired, trained, and managed kitchen staff, fostering employee development and conducting performance reviews.
- Created and deployed strategies to enhance restaurant performance and streamline food prep processes.
- Coordinated scheduling for food and beverage deliveries to ensure timely arrivals.
- Checked and tested foods to verify quality and temperature.
- Helped general management develop pricing based on inventory costs and portion sizes.
- Maintained food quality standards by checking delivery contents for product quality and quantity.
- Motivated staff to perform at peak efficiency and quality.
Kitchen Manager
2 Years 8 Months- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Ensured food quality standards by verifying product quality and quantity upon delivery.
- Encouraged employees to achieve their best work and contribute positively. to perform at peak efficiency and quality.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures and safety regulations.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Checked and tested foods to verify quality and temperature.
Certified Trainer
1 Year- Tracked attendance and progress against goals for each participant.
- Organized supplementary materials to enhance structured lessons.
- Monitored attendance and progress to ensure participants met goals.
Diet Aide
5 Years 9 Months- Served specialized meals to patients with dietary needs, ensuring adherence to nutritional guidelines.
- Prepared cooking supplies and organized workstations for efficient meal service during shifts.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Cleaned plates, cups, utensils, and kitchen equipment using commercial dishwasher to maintain hygiene standards.
Housekeeper Supervisor
1 Year- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to shifts and room blocks based on skills and operational needs for optimal service delivery.
- Completed schedules and shift reports to ensure accurate tracking of staffing and workflow.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports and other business documentation.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Evaluated employee performance and created tailored improvement plans to enhance service quality.
Kitchen Manager
4 Years 11 Months- Created and deployed strategies that enhanced restaurant performance, streamlined food prep processes, and minimized waste.
- Delivered comprehensive training to food preparation and customer-facing staff to strengthen team collaboration and service quality.
- Delegated food preparation tasks to cooks and verified meal preparation and production standards.
- Inspected and evaluated food items for quality and temperature before serving. to verify quality and temperature.
Education
GED
Skills
Food storage techniques
Spoilage prevention
Allergen awareness
Dietary restrictions
Food plating and presentation
Event coordination
Kitchen operations
Food logistics
Operations oversight
Catering services
Service and cleanup
Performance optimization
Staff oversight
Allergen management
Cost management
Quality control
Portion management
Certification
servsafe
I tips alcohol
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director of Food and Beverage
Millport Hospitality
12.2021 - CurrentRead More
Food and Beverage Director
Holiday Inn Hotel & Suites
09.2021 - CurrentRead More
Shift Leader
Dunkin' Donuts
07.2021 - 10.2021Read More
Cook Shift Leader
Carolina Village Medical Center
05.2020 - 07.2021Read More
Breakfast Attendant
Fairfield By Marriott
10.2019 - 09.2021Read More
Kitchen Supervisor
Givens Estates
07.2018 - 05.2020Read More
Kitchen Manager
Courtyard By Marriott
06.2015 - 07.2018Read More
Kitchen Manager
Top Golf
02.2013 - 10.2015Read More
Certified Trainer
Olive Garden
09.2012 - 09.2013Read More
Diet Aide
Carolina Village MC
07.2006 - 04.2012Read More
Housekeeper Supervisor
Pardee Hospital
04.2005 - 04.2006Read More
Kitchen Manager
Airway Trinidad Catering
06.1998 - 05.2003Read More
Bethune Education
GED
Read More