MARIA SANDOVAL
Strategy & Innovation, JP Morgan Chase
Tampa,FL
2
Languages
11
Years of experience
Self-motivated management professional with a proven track record of exceeding expectations through time management, attention to detail, and analytical problem-solving. Skilled in assessing issues, recommending solutions, and facilitating informed decision-making. Experienced in managing diverse systems and software while maintaining effective communication with stakeholders at all levels. Committed to continuous improvement and professional development.
Work History
Credit Ops Analyst II
2 Years 1 Month- Develop and implement a comprehensive innovation strategy and foster a culture of creativity by encouraging team members at all levels to contribute to innovation ideas
- Manage overall innovation performance, set clear goals and expectations, tracking team progress against goals, addressing performance problems and escalate issues promptly
- Drive process optimization, waste elimination, expense reduction, improved customer experience and audit readiness projects through leading strategic initiatives
- Ability to influence key stakeholders including Marketing, Business Partners, Product Owners, Controls and Cross Line of Business Operations to define end to end lending solutions that are sustainable and controllable
Operations Team Manager, Card Lending Services
1 Year 9 Months- Supervised a Business team of 16 Underwriters who are responsible for processing new credit card applications and existing Credit line Increases by analyzing customer credit report and make a judgmental reasoning
- Proven ability to provide direct and professional feedback and coaching to underwriters relating to their job performance and career growth
- Provided sign-off on credit card applications with up to $200k unsecured exposure to the bank
- Analyzed daily, weekly, and monthly reports to ensure team consistency
Sr. Specialist III – Credit Operations
1 Year- Managed all system access requests for existing underwriters and new hire classes in the US and in Manila becoming a SME in the Security Administration Tool (SAT)
- Oversaw new hire training classes, ensuring trainers delivered essential presentation decks and data to obtain lending authority, resulting in a 100% passing rate
- Reviewed potential issues faced by Single Lending Desktop (SLD) users, providing feedback and suggestions for system enhancements to improve business processes
- Member of the Council Advisory, where we met regularly with senior leaders to improve the customer and employee experience across all LOB
Sr. Specialist II – Credit Operations
2 Years 2 Months- Answered incoming calls from customers and Relationship Managers, resolving questions and processing credit requests for new applications, credit line increases and reconsiderations, enhancing customer satisfaction
- Owned each customer interaction, empathizing with and prioritizing customer needs to strengthen relationships and improve service quality
- Resolved conflicts and managed customer expectations, fostering positive outcomes and reinforcing trust in the credit operations process
Sr. Specialist I - Redemption
2 Years- Reviewed legal loan documents to assess loan performance and identify potential issues
- Facilitated sensitive conversations with customers facing vehicle loss, ensuring clarity and support
- Evaluated accounts and guided customers through vehicle redemption process, ensuring compliance with bank policy and state requirements
Account Manager
1 Year 6 Months- Established long-term relationships with assigned customer portfolio, enhancing customer loyalty and retention
- Ensured the timely and successful delivery of our solutions according to the customer needs and objectives
- Collaborated with sales team to evaluate and verify settlement amounts for accuracy
Education
Bachelors of Industrial Engineering
English Certification
Skills
MS Office proficiency
Leadership and problem solving
Resilient and adaptable
Data analysis
Ability to work well independently and in a team environment
Reliable and responsible employee
LANGUAGES
Spanish | Native
English | Advanced
Timeline
Credit Ops Analyst II
Strategy & Innovation, JP Morgan Chase
07.2024 - CurrentRead More
Operations Team Manager, Card Lending Services
JP Morgan Chase
09.2022 - 06.2024Read More
Sr. Specialist III – Credit Operations
JP Morgan Chase
10.2021 - 10.2022Read More
Sr. Specialist II – Credit Operations
JP Morgan Chase
08.2019 - 10.2021Read More
Sr. Specialist I - Redemption
JP Morgan Chase
08.2017 - 08.2019Read More
Account Manager
National Settlement Services
01.2016 - 07.2017Read More
University of South Florida
English Certification
Read More
Universidad del Zulia
Bachelors of Industrial Engineering
Read More