Maria Alejandra Santana Sanchez
Waxahachie
Summary
My name is Maria, I’m 24 years old. I started working since I was 18, I’ve always been a team player and a fast learner. Throughout the years I’ve learned how to manage money (cash/cards), I’ve had a lot of customer service training, data entry, and I’ve assisted different companies with different projects. I’m super excited to continue to learn new things!
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Special projects
Iron mountain
Grand Prairie
03.2021 - 03.2025
- Assisted with special projects as assigned by management or supervisor.
- Collaborated with other team members on special projects when needed.
- Performed special projects as required by management team.
- Assisted other departments with special projects or tasks as needed.
- Data entry
To go specialist
Olive Garden Restaurant
Dallas
01.2018 - 12.2020
- Prepared and packaged to-go orders for customers efficiently and accurately.
- Maintained cleanliness and organization of the to-go station throughout shifts.
- Assisted customers with menu selections and answered product-related questions.
- Collaborated with kitchen staff to ensure timely preparation of orders.
- Trained new staff on proper procedures for preparing to-go orders.
- Handled customer feedback professionally to enhance service quality and satisfaction.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Operated cash register, collected payment from customers and provided change when necessary.
- Greeted customers in a friendly manner and took orders for to-go items.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Communicated effectively with co-workers regarding new specials or changes in menu items.
Hostess
Olive Garden
Dallas
01.2018 - 07.2020
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Coordinated with servers to ensure timely service for guests.
- Assisted in training new staff on hosting procedures.
- Maintained cleanliness and organization of the dining area.
- Handled guest inquiries and resolved minor issues promptly.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Demonstrated strong interpersonal skills when interacting with customers.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Took beverage orders and served drinks during peak meal times.
Education
Moises E. Molina High School
Dallas, TXSkills
- Data entry
- Order accuracy
- POS system operation
- Menu knowledge
- Customer relationship management
- Reservation management
- Cleanliness standards
- Customer feedback handling
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Staff training
- Time management
- Conflict resolution
- Special projects
- Leading projects
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Special projects
Iron mountain
03.2021 - 03.2025
To go specialist
Olive Garden Restaurant
01.2018 - 12.2020
Hostess
Olive Garden
01.2018 - 07.2020
Moises E. Molina High School
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