Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Santella

Forest Hills,NY

Summary

Accomplished professional in divisional operations, delivering operational efficiency and team leadership. Committed to driving performance improvements through strategic initiatives and a culture of continuous improvement.

Overview

13
13
years of professional experience

Work History

Director, Divisional Operations

Macy's
03.2024 - Current
  • Led cross-functional teams to execute strategic initiatives enhancing customer engagement.
  • Developed and implemented training programs for staff, improving service delivery consistency.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Streamlined operational processes, resulting in improved efficiency.
  • Monitored performance metrics, adjusting strategies to align with organizational goals effectively.
  • Fostered a culture of continuous improvement through regular feedback sessions and team workshops.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Omni Operations Manager

Macy's
10.2019 - 03.2024
  • Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
  • Led cross-functional teams to implement operational improvements and drive efficiency initiatives.
  • Developed training programs for staff, enhancing skills and promoting a culture of continuous improvement.
  • Coordinated daily operations to ensure compliance with company policies and customer service standards.

Assistant Store Manager

Lowe's
07.2013 - 10.2019
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored new team members on customer service best practices and product knowledge.
  • Analyzed sales data to optimize product placement and improve inventory turnover rates.
  • Implemented merchandising strategies to enhance visual appeal and drive customer engagement.

Education

Accounting

Westmoreland County Community College
Latrobe, PA
2004

Skills

  • Relationship building
  • Strategic planning
  • Strategies and goals
  • Decision-making

Timeline

Director, Divisional Operations

Macy's
03.2024 - Current

Omni Operations Manager

Macy's
10.2019 - 03.2024

Assistant Store Manager

Lowe's
07.2013 - 10.2019

Accounting

Westmoreland County Community College

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