MARIA SANTILLAN
Summary
Hospitality Professional experienced in creating welcoming environments for guests. Delivered personalized service and addressed guest needs promptly, enhancing customer satisfaction and retention. Collaborated with team members to achieve sales objectives while fostering customer loyalty through effective communication.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Tokyo Garden
01.2026 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize guest flow and reduce wait times.
- Assisted in training new staff on seating procedures and customer service standards.
- Coordinated with kitchen and serving staff for timely food delivery and enhanced guest satisfaction.
- Handled guest inquiries and complaints with professionalism and efficiency.
- Monitored dining area for cleanliness and prepared tables for incoming guests.
- Handled telephone inquiries while attending to in-person guests, effectively multitasking to meet diverse needs.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
Cashier
Walmart
Anderson, CA
05.2025 - 11.2025
- Assisted 50+ daily customers with checkout, answering outstanding questions
- Managed inventory and coordinated support staff to efficiently assist customers in locating specific grocery items
- Managed inventory and directed support staff to assist customers who asked for specific grocery items
- Resolved customer concerns and questions to enhance customer satisfaction
- Restocked returned and misplaced merchandise promptly to maintain store organization and operational efficiency.
Education
Diploma -
Anderson High School
Anderson, CASkills
- Welcoming patrons
- Guest scheduling
- Assisting servers
- Cash handling
- Payment processing
- POS system operations
- Inventory management
- Strong multitasking
- Detail-oriented
- Adaptable
- Problem-solving
- Critical Thinking
- Interpersonal Skills
- Customer Service
Timeline
Restaurant Hostess
Tokyo Garden
01.2026 - Current
Cashier
Walmart
05.2025 - 11.2025
Diploma -
Anderson High School