Maria Santos
Eagle Mountain,UT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Payroll Customer Support
Caselle
12.2018 - Current
- Assisted customers update employee files with new details such as changes in address or salary levels.
- Assisted new customers reconcile their 941 quarterly report.
- Assisted customers calculating salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Caselle Software
- Assisted customers adjusting employee tax status along with information regarding withholding.
Medicare Sales Agent
Ehealth
07.2018 - 12.2018
- Calculated quotes and educated potential clients on insurance options.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Sales Representative
Vivint Home Security
02.2017 - 07.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Benefit Specialist
ADP
12.2006 - 05.2011
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Helped our clients manage their health benefit issues
- Set up benefit plans for annual enrollment
- Would send a weekly enrollment files to carriers
- Send monthly payments to carriers.
Education
High School Diploma -
06.2001
Skills
- Automated and Manual Check Processing
- Customer Support
- Problem Detection
- Depositing Payroll Taxes
- Rate Changes
- Employee File Updates
- Vacation and Sick Leave Tracking
- W-4 Changes
Languages
Spanish
Native or Bilingual
Timeline
Payroll Customer Support - Caselle
12.2018 - Current
Medicare Sales Agent - Ehealth
07.2018 - 12.2018
Sales Representative - Vivint Home Security
02.2017 - 07.2018
Benefit Specialist - ADP
12.2006 - 05.2011
New Utrecht High School - High School Diploma,
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