Maria Santos
Queens,NY
Summary
Dedicated professional with strong multitasking and collaboration abilities. Successfully enhanced customer satisfaction through effective problem-solving and support for students with special needs. Eager to apply versatile skills in a dynamic environment that values teamwork and adaptability.
Overview
10
10
years of professional experience
Work History
School Bus Attendant
Great Neck Public Schools
Great Neck, New York
07.2025 - Current
- Monitored student behavior during transit to ensure a safe environment.
- Assisted students with boarding and disembarking the bus safely.
- Provided support for students with special needs during transportation services.
- Maintained cleanliness and organization of the bus interior regularly.
- Assisted with loading and unloading of wheelchairs and other mobility devices onto the bus.
- Assisted special needs students in boarding and exiting from the bus safely.
Associate
Macys Backstage
New Hyde Park, New York
06.2023 - 03.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Organized store merchandise racks by size, style, and color.
- Priced items through use of markdown audits.
- Collaborated with team members to achieve efficient stock rotation and maintain product freshness.
Associate
CVS Pharmacy
01.2017 - 08.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Associate of Science - Interior Design
Queensborough Community College
Oakland Gardens, NY05-2020
High School Diploma -
Francis Lewis Highschool
Fresh Meadows, NY06-2017
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Product merchandising
- Multitasking and organization
- Adaptability and flexibility
- Friendly and helpful
- Inventory and stocking
- Leadership qualities
- Cash handling
- Special needs assistance
- Patience and empathy
Volunteer work
Kids Soccer Team assistant
Languages
- Spanish
- English
Timeline
School Bus Attendant
Great Neck Public Schools
07.2025 - Current
Associate
Macys Backstage
06.2023 - 03.2025
Associate
CVS Pharmacy
01.2017 - 08.2021
Associate of Science - Interior Design
Queensborough Community College
High School Diploma -
Francis Lewis Highschool