Open To Work
Maria Santos Hernandez
Austin,TX
Work Preference
Overview
1
1
year of professional experience
Work History
Shift Manager in Training
Popeye's® Louisiana Kitchen
Buda, Texas
07.2025 - Current
- Supervised daily operations to ensure smooth workflow and team efficiency.
- Managed daily operations to ensure smooth workflow and efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Coached employees on interactions with customers to drive exceptional service.
- Trained new staff in safety protocols and operational procedures.
- Managed inventory levels to maintain stock availability for peak hours.
- Managed daily cash intake by counting out registers and tabulating profits.
- Balanced daily cash intake to maintain financial accuracy.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Akins Early College High School
Austin, TX05-2028
Skills
- Inventory management
- Cash handling
- Manage cash register
- Opening and closing procedures
- Shift leadership
- Employee training
- Staff development
- Customer service
- Problem resolution
- Team collaboration
- Time management
- Adaptability
- Accurate money handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Manager in Training
Popeye's® Louisiana Kitchen
07.2025 - Current
High School Diploma -
Akins Early College High School