Maria Shaffer
Jarrell,TX
Summary
Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.
Overview
18
18
years of professional experience
Work History
Marketing Executive/Front Office Assistant
Express ER
San Antonio, Texas
11.2015 - 11.2018
- Translated information from English to Spanish as front office employee, facilitating communication and transitioning into marketing role, contributing for several years at Express ER until leukemia diagnosis
- Managed incoming calls, directing them to appropriate personnel to ensure efficient communication and support.
- Developed Express ER marketing campaigns for patient outreach and community awareness.
- Coordinated promotional content across digital, print, and local event channels.
- Managed brand messaging for Express ER service lines and facility promotions.
Front Desk Administrator
Monterey Peninsula Surgery Center
Monterey, California
11.2010 - 11.2015
- Checked in patients and verified insurance coverage.
- Obtained prior authorizations and supported worker's comp cases.
- Escorted patients back, provided Spanish translation, and prepared charts for next-day surgeries.
Senior Front Office Assistant
Dr Adam’s Dr Ramsuer & Dr Lee
Monterey, California
11.2000 - 11.2010
- Checked in patients in English and Spanish, ensuring smooth patient flow.
- Reviewed account balances and collected copays to facilitate billing accuracy.
- Escorted patients to back and obtained vital signs as needed.
- Answered incoming calls, responded to voicemails, and efficiently transferred calls to appropriate personnel.
Education
Monterey High School
Monterey, CaliforniaSkills
- Digital marketing
- Social media marketing
- Email marketing
- CRM management
- Customer service
- Front office operations
- Insurance verification
- Call routing
- Time management
- Problem resolution
- Attention to detail management
Timeline
Marketing Executive/Front Office Assistant
Express ER
11.2015 - 11.2018
Front Desk Administrator
Monterey Peninsula Surgery Center
11.2010 - 11.2015
Senior Front Office Assistant
Dr Adam’s Dr Ramsuer & Dr Lee
11.2000 - 11.2010
Monterey High School