Maria Shaw
Winston-Salem,NC
Summary
Highly motivated Food Service Delivery Professional experienced in accurately assembling and delivering patient meal trays. Demonstrated attention to detail through rigorous allergy tray verification and compliance with food safety standards, enhancing patient dining safety. Focused on effective communication and efficient time management in fast-paced environments to ensure high-quality customer service.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
PDA
Morrison
Winston-Salem, Nc
07.2025 - Current
- Ensured accuracy of all trays, contributing to patient satisfaction and dietary compliance.
- I make sure all of the high risk and allergy trays are checked by a supervisor or manager before I leave the kitchen.
- Provided excellent customer service while interacting with patients, enhancing their dining experience.
- I build food trays for patients and deliver the trays to the patient rooms.
Patient Services
Morrison
Winston-Salem, NC
07.2025 - Current
Delivery Driver
DoorDash
Winston Salem , North Carolina
01.2021 - Current
- Verified delivery accuracy by checking items against customer orders. that I had the correct items to deliver to the customers.
- Provided excellent customer service by answering all customers' inquiries about their order.
- Delivered food orders promptly to ensure customer satisfaction. the customer’s food in a timely fashion, while also making sure I followed the traffic regulations.
Caregiver
Home Instead
Winston-Salem, NC
07.2019 - 08.2024
- Provided assistance with bathing, dressing, grooming, and daily personal care to promote client comfort and hygiene.
- Engaged clients in meaningful conversation and activities to foster companionship and improve emotional well-being.
- Prepared nutritious meals and assisted clients with feeding to enhance their dining experience.
Team Leader
Ashley Furniture Warehouse
Advance , NC
05.2015 - 05.2024
- Ensured all compliance with all safety regulations was done by each employee in the workplace.
- Established clear expectations in our morning meetings on how important safety was and how important it was to run the schedule on each machine was so the assembly lines would stay up and running.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Communicated work priorities between associates, carriers, and warehouse management.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees and provided guidance.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
High School Diploma -
Brittan Academy
Thomasville, NC, NC 08.2011 - 05.2012
Skills
- Patient tray verification
- Tray assembly
- Nutritional meal preparation
- Patient tray delivery
- Dietary restriction management
- Delivery routing
- Attention to detail
- Customer service
- Patient service orientation
- Effective communication
- Active listening
- Problem solving
- Time management
- Conflict management
- Safe Driving
- Computer skills
Timeline
PDA
Morrison
07.2025 - Current
Patient Services
Morrison
07.2025 - Current
Delivery Driver
DoorDash
01.2021 - Current
Caregiver
Home Instead
07.2019 - 08.2024
Team Leader
Ashley Furniture Warehouse
05.2015 - 05.2024
High School Diploma -
Brittan Academy
08.2011 - 05.2012