MARIA SIMMONS
Jacksonville
Summary
Dedicated customer service professional with experience in a cleaning company. Demonstrated strong communication and problem-solving skills while maintaining high customer satisfaction. Key strengths include teamwork, time management, and attention to detail, contributing to a positive client experience.
Overview
5
5
years of professional experience
Work History
Cleaning and customer service provider
Self Employed Services
Jacksonville
01.2023 - Current
- For the past three years, I have been providing residential cleaning services while managing all aspects of the business. Delivered high-quality cleaning services with attention to detail, ensuring client satisfaction. I built strong relationships with clients by providing reliable, professional service and responding promptly to their needs.In addition to cleaning, I handled customer service responsibilities such as answering phone calls, scheduling and rescheduling appointments, confirming service visits, addressing customer questions and concerns, and maintaining clear communication with clManaged all aspects of business operations, enhancing organizational, time management, problem-solving, and communication skills while delivering exceptional customer service.ervice.
- Provided excellent customer service through effective communication and problem-solving skills.
- Addressed customer inquiries to ensure timely and accurate responses. via phone, email, and social media platforms efficiently.
- Resolved customer complaints and issues with patience and empathy to ensure satisfaction.
Customer Service - Calls & Scheduling
904 Cleaning
Jacksonville
08.2021 - 06.2025
- Provided customer service and scheduling support for residential cleaning clients, handling inbound and outbound calls to book, confirm, and reschedule appointments.
- Coordinated daily schedules with cleaning teams to ensure on-time service and clear communication.
- Maintained accurate customer records and processed appointment changes, following up to resolve issues and enhance appointment accuracy and customer satisfaction.
Education
High School Diploma -
Sandalwood High School
JacksonvSkills
- Sanitation practices
- Customer relationship management
- Appointment scheduling
- Customer Service
- Time Management
- Problem Solving
- Clearing communication
Languages
- English
- Portuguese
Hobbies and Interests
- English
- Portuguese
Timeline
Cleaning and customer service provider
Self Employed Services
01.2023 - Current
Customer Service - Calls & Scheduling
904 Cleaning
08.2021 - 06.2025
High School Diploma -
Sandalwood High School