Portuguese , English, Spanish
Maria Simoes
Certified Florist/ First Aid / Food Service / PCA / Cashier .
Worcester,MA
Summary
Dedicated food service well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
1
1
Language
11
11
Certifications
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Professional Dog Walker
Rover.Com
Worcester , Massachusetts
2020.12 - Current
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Supported newborn animals with heat, safety and clean bedding to promote optimal growth and health.
- Organized full-service care for regular customers, including picking up and dropping off animals and client locations.
Catering Associate
Compass Group LLC, Umass Memorial Hospital
Marlborough , MA
2019.09 - Current
- Cleaned and organized kitchen stations to promote team efficiency.
- Prepared dishes for catering events or during high-volume shifts.
- Created catering menu based upon client specifications, event type, dietary needs and budget.
- Monitored dietary restrictions and served guests with special needs.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Delivered catered food and supplies to facility for on-time set-up.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Home Health Aide
Elara Caring
Worcester , MA
2018.01 - 2019.08
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted clients by performing laundry, meal preparation and other tasks.
- Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
Cashier Assistant Manager
Sweet Kitchen And Bar Restaurant
Worcester , MA
2017.05 - 2018.06
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Provided strong service to customers, increasing customers
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
- Monitored areas for security issues and safety hazards.
- Built positive relationships with customers to increase repeat business.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Restaurant Supervisor
A Paparoca Lda
Ponta Delgada , Portugal ,Azores
2007.04 - 2015.12
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Limited portion sizes and used garnishes to control food costs.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Education
High School Diploma -
Escola Domingues Rebelo
Portugal , Ponta Delgada 2003.09 - 2004.07
Skills
Chef support
Certification
Restaurant and bar nivel 1
phone number for Recommendations
Sweet and Kitchen bar , manager Alina phone 6178403840, Kim Baker supervisor 5082923889
Chef supervisor in Portugal , manager Paula Pereira phone 011351296284704
Elara Caring, PCA job, supervisor Beatrice phone 5087545513
Umass Hospital in Marlboro , catering associate , Manager Janet Baldwin phone 9785008817
Languages
PORTUGUESE, English , Spanish
Language , Portuguese, English , Spanish .
Timeline
Professional Dog Walker
Rover.Com
2020.12 - Current
Catering Associate
Compass Group LLC, Umass Memorial Hospital
2019.09 - Current
Personal care aide certificate 42,52 hours completion
2018-09
Home Health Aide
Elara Caring
2018.01 - 2019.08
Cashier Assistant Manager
Sweet Kitchen And Bar Restaurant
2017.05 - 2018.06
Hygiene and safety at work
2014-04
Certified sales merchandising 30 hours
2010-06
Profissional training certificate waitress and bar 47hours
2010-01
Certified recycling techniques
2009-03
Restaurant and bar nivel 1
2008-01
Certified chef /server/ waitress
2008-01
Restaurant Supervisor
A Paparoca Lda
2007.04 - 2015.12
High School Diploma -
Escola Domingues Rebelo
2003.09 - 2004.07
Certified Florist
Adult, child and baby first Aid at American red cross
Certified Hazard Analysis Critical Control
Certified conflict management 12hours course
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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