Maria Simoes
Certified Florist/ First Aid / Food Service / PCA / Cashier .
Worcester,MA
Summary
Dedicated food service well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
1
1
Language
11
11
Certifications
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Professional Dog Walker
Rover.Com
Worcester , Massachusetts
12.2020 - Current
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Supported newborn animals with heat, safety and clean bedding to promote optimal growth and health.
- Organized full-service care for regular customers, including picking up and dropping off animals and client locations.
Catering Associate
Compass Group LLC, Umass Memorial Hospital
Marlborough, MA
09.2019 - Current
- Cleaned and organized kitchen stations to promote team efficiency.
- Prepared dishes for catering events or during high-volume shifts.
- Created catering menu based upon client specifications, event type, dietary needs and budget.
- Monitored dietary restrictions and served guests with special needs.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Delivered catered food and supplies to facility for on-time set-up.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Home Health Aide
Elara Caring
Worcester, MA
01.2018 - 08.2019
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted clients by performing laundry, meal preparation and other tasks.
- Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
Cashier Assistant Manager
Sweet Kitchen And Bar Restaurant
Worcester, MA
05.2017 - 06.2018
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Provided strong service to customers, increasing customers
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
- Monitored areas for security issues and safety hazards.
- Built positive relationships with customers to increase repeat business.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Restaurant Supervisor
A Paparoca Lda
Ponta Delgada, Portugal ,Azores
04.2007 - 12.2015
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Limited portion sizes and used garnishes to control food costs.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Education
High School Diploma -
Escola Domingues Rebelo
Portugal , Ponta Delgada 09.2003 - 07.2004
Skills
Chef support
Certification
Restaurant and bar nivel 1
phone number for Recommendations
Sweet and Kitchen bar , manager Alina phone 6178403840, Kim Baker supervisor 5082923889
Chef supervisor in Portugal , manager Paula Pereira phone 011351296284704
Elara Caring, PCA job, supervisor Beatrice phone 5087545513
Umass Hospital in Marlboro , catering associate , Manager Janet Baldwin phone 9785008817
PORTUGUESE, English , Spanish
Language , Portuguese, English , Spanish .
Timeline
Professional Dog Walker
Rover.Com
12.2020 - Current
Catering Associate
Compass Group LLC, Umass Memorial Hospital
09.2019 - Current
Personal care aide certificate 42,52 hours completion
09-2018
Home Health Aide
Elara Caring
01.2018 - 08.2019
Cashier Assistant Manager
Sweet Kitchen And Bar Restaurant
05.2017 - 06.2018
Hygiene and safety at work
04-2014
Certified sales merchandising 30 hours
06-2010
Profissional training certificate waitress and bar 47hours
01-2010
Certified recycling techniques
03-2009
Restaurant and bar nivel 1
01-2008
Certified chef /server/ waitress
01-2008
Restaurant Supervisor
A Paparoca Lda
04.2007 - 12.2015
High School Diploma -
Escola Domingues Rebelo
09.2003 - 07.2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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