Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Simpson

Melissa

Summary

Personable Inside Sales Manager with 16 years of experience driving salesforce and performance excellence. I demonstrate a talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. I'm committed to generating profits by maximizing team efficiency and product knowledge. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Manager

Pete Knight State Farm Agency
09.2015 - 09.2025
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Developed and implemented strategies to increase client retention.
  • Educated clients on new products or services to increase customer engagement with the brand.
  • Trained new employees on customer service, money handling, and organizing strategies.

Education

GED -

Romeoville High School

Skills

  • Client Relationship Building
  • Business Growth and Retention
  • Relationship Selling
  • Complaint Resolution
  • Lead Prospecting
  • Enthusiastic yet Professional Demeanor

Certification

  • Licensed in Property and Casualty, Life and Health - 15 years.

Languages

Spanish
Native or Bilingual

Timeline

Account Manager

Pete Knight State Farm Agency
09.2015 - 09.2025

GED -

Romeoville High School

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