Summary
Overview
Work History
Education
Timeline
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Maria Skotidakis

Greater Montreal Metropolitan Area,QC

Summary

Well seasoned leader renowned for driving excellence and innovation in the dynamic fields of electric vehicles (EV). Throughout my professional journey, I have consistently upheld high standards, showcasing an unwavering commitment to achieving excellence. My leadership roles have been marked by meticulous planning and execution, ensuring the success of diverse teams and initiatives in both the United States and Canada.

My reputation as a decisive problem solver and high achiever is underscored by a proven track record of driving operational-wide strategic and cultural shifts. In the realm of brand expansions and restructuring efforts, I have adeptly transformed challenges into opportunities. Guiding organizations toward world-class business results, l excel at translating vision into impactful action, enabling businesses to thrive in competitive landscapes.

Overview

11
11
years of professional experience

Work History

General Manager Sales & Delivery

Tesla
04.2023 - Current
  • Responsible for operational strategy and execution of Sales, Delivery, Vehicle Readiness growing productivity and performance by 50%+ Quarter over Quarter and leading delivery Volume in Canada.
  • Developed and implemented strategies in favor of increasing market share and elevated Store Rank from #6/8 to #1/8 within 6 months in role.
  • Managed 3 locations in the last 1.5 years, increasing productivity, efficiency, site readiness, customer experience and market share in each of them : Montreal, Saint Bruno and Laval.
  • Oversaw budget implementations, employee reviews, training, schedules, and contract negotiations. Grew a large, diverse team, fostering a strong work environment, high employee engagement and hustle.
  • Cultivated strong relationships with vendors, and partners to ensure long-term business success and urgent reliability.

Lead

Apple
09.2019 - 04.2023
  • Boosted lead generation with targeted content creation and distribution across multiple channels.
  • Established a consistent brand voice across all touchpoints, enhancing overall recognition in target markets.
  • Onboarded 20 new team members and coached personnel in marketing tasks.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions and grew home store to top 5 in NA Rank for Business Priorities.

Senior Customer Service Representative

Bonlook
09.2018 - 08.2019
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business by answering within 90 seconds of call-in and growing Customer Satisfaction from 71% to 98% within 3 months in role.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.

Manager

Souvlaki Bar
01.2014 - 09.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Increased restaurant revenue by 1.5x by optimizing table turnover rates and enhancing menu offerings.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Education

Bachelor of Arts - Finance

John Molson School of Business
Montreal, MO
05-2022

DEC - Business Administration And Management

Vanier
Montreal, MO
05-2018

Timeline

General Manager Sales & Delivery

Tesla
04.2023 - Current

Lead

Apple
09.2019 - 04.2023

Senior Customer Service Representative

Bonlook
09.2018 - 08.2019

Manager

Souvlaki Bar
01.2014 - 09.2018

Bachelor of Arts - Finance

John Molson School of Business

DEC - Business Administration And Management

Vanier

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Maria Skotidakis