Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Maria Smith

Arvada,CO

Summary

Professional with expertise in employee training and performance enhancement, achieving significant productivity improvements. Demonstrated skills in strategic planning, organization, and effective problem-solving. Extensive experience in mentorship, promoting growth and development within teams.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Credit Verification Trainer

Advantage Credit inc.
Evergreen, CO
03.2020 - Current
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Developed online learning modules to enhance remote training effectiveness.
  • Managed multiple projects simultaneously, consistently meeting tight deadlines.
  • Resolved participant issues during training sessions promptly and effectively.
  • Recommended improvements to existing training processes based on participant feedback.
  • Provided performance evaluations of employees observed during training sessions.
  • Conducted onboarding sessions to familiarize new staff with company policies.
  • Adapted teaching methods to accommodate diverse learner needs and preferences.
  • Maintained current knowledge of industry trends and best practices for training.

Credit Verification Specialist

Advantage Credit inc.
Evergreen, CO
04.2019 - 05.2020
  • Verified customer accounts, ensuring data accuracy and compliance with internal policies.
  • Delivered technical assistance on account verification processes to enhance customer understanding.
  • Guided customers on regulatory requirements related to account verification.
  • Responded promptly to inquiries regarding account status and verification processes.
  • Reviewed incoming documents for completeness and adherence to established standards.
  • Researched customer information, evaluating compliance with internal procedures.

Supervisor/Bartender

Hiccups Sportsbar
Westminster, CO
05.2007 - 05.2017
  • Maintained accurate records of sales transactions using point-of-sale system.
  • Oversaw opening and closing procedures, including cash drawer counts and bank deposits.
  • Provided exceptional customer service during all interactions with patrons.
  • Developed staff schedules for bartenders and servers to ensure coverage.
  • Promoted safety by adhering to regulations and policies in the workplace.
  • Monitored daily sales transactions to verify accuracy and compliance.
  • Inspected bar area for cleanliness and proper setup before service.
  • Trained new bartenders on alcohol handling techniques and customer service standards.

Education

High School Diploma -

Arvada West Sr
Arvada, CO
05-1992

Skills

  • Employee training and development
  • Project management
  • Online course design
  • Regulatory compliance
  • Team collaboration
  • Communication skills
  • Time management strategies
  • New hire onboarding
  • Course planning and delivery
  • Remote learning facilitation
  • Team-building exercises
  • Training methodology

Affiliations

  • Crafts
  • Decorating
  • Spending time with family
  • Cooking
  • Travel

Certification

  • FCRA Certified

Languages

English
Professional

References

References available upon request.

Timeline

Credit Verification Trainer

Advantage Credit inc.
03.2020 - Current

Credit Verification Specialist

Advantage Credit inc.
04.2019 - 05.2020

Supervisor/Bartender

Hiccups Sportsbar
05.2007 - 05.2017

High School Diploma -

Arvada West Sr

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