Maria Soto Salazar
Phoenix,AZ
Summary
Results-driven manager with over 6 years of experience in team leadership and development. Expertise in mentoring new managers and training employees, contributing to improved customer satisfaction. Proven track record of leading teams to exceed performance goals while fostering a positive and efficient work environment. Committed to delivering impactful leadership and measurable results.
Overview
20
20
years of professional experience
Work History
Bakery Manager
AJ'S FIne Food Store
Scottsdale, Arizona
01.2024 - Current
- Managed daily operations of bakery department
- Supervised staff, providing training and support for optimal performance.
- Developed and implemented inventory control.
- Collaborated Company events.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Mentoring to new managers
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Assisted bakery manager with coordinating product ordering, inventories.
Specialist Pastry Cheff
AJ'S Fine Food Store
Phoenix, Arizona
03.2023 - 01.2024
- Created custom cake decorations that aligned with customer visions and preferences.
- Utilized baking tools and equipment to consistently produce high-quality cake products that met customer expectations.
- Collaborated with team members to uphold a clean and organized workspace.
- Managed inventory of decorating supplies, ensuring freshness and availability.
- Guided customers in planning cake designs, incorporating color themes and sizes to achieve desired outcomes.
- Answered phone calls, processed orders, and resolved customer disputes efficiently.
Bakery Manager
Fry's Food Grocery Store
Cave Creek, AZ
08.2019 - 09.2022
- Managed Cake Decorators, Bakers & Clerks
- Maintained effective customer relations
- Worked as a team to increase sales while mitigating losses
- Promoted a positive team atmosphere by encouraging open communication and collaboration among team members.
Cake Decorator
Fry's Food and Drug Store
Cave Creek, AZ
11.2013 - 08.2019
- Prepared cakes and other baked goods by decorating and setting up displays
- Recorded specific instructions and took care of special requests
- Provided suitable recommendations for customers and ensured customer satisfaction
Deli Clerk
Fry's Food and Drug Store
Phoenix, AZ
02.2008 - 11.2013
- Adapted flexible shifts to support staffing needs effectively.
- Prepare items per customer request
- Assisted customers with inquiries and product selection.
- Replenished shelves to maintain product availability for customers.
- Ensured departmental cleanliness to uphold safety standards.
Deli Clerk
K-Mart Store
11.2005 - 02.2008
- Performed Deli duties during peak hours.
- Delivered customer service with a positive attitude, enhancing customer experience
- Keep the department clean throughout the shift.
- Closed location permanently
Education
High School Diploma -
CBTIS 84
La Piedad, Mich, México06-1995
Skills
- Leadership
- Time management
- Team collaboration
- Strong communication skills
- Organization and prioritization
- Sales performance
- Inventory management
- Event support
- Employee scheduling
Languages
Bilingual English/Spanish
Certifications Awards
- Food Handlers' Certification
- Three Cake Decorator Wilton Diplomas
- Four Times Employee of The Month
Timeline
Bakery Manager
AJ'S FIne Food Store
01.2024 - Current
Specialist Pastry Cheff
AJ'S Fine Food Store
03.2023 - 01.2024
Bakery Manager
Fry's Food Grocery Store
08.2019 - 09.2022
Cake Decorator
Fry's Food and Drug Store
11.2013 - 08.2019
Deli Clerk
Fry's Food and Drug Store
02.2008 - 11.2013
Deli Clerk
K-Mart Store
11.2005 - 02.2008
High School Diploma -
CBTIS 84