Amanda Goodman
Simi Valley,CA
Summary
Seasoned Bakery Manager with background in managing bakery operations, including production planning and quality control. Proven ability to lead teams, improve process efficiency and ensure customer satisfaction. Strengths include inventory management, team leadership, and staff training, employee Scheduling, cake decorating, and baking of the product. Have consistently increased sales through effective product display and marketing strategies.
Overview
10
10
years of professional experience
Work History
Bakery Manager
Vons
Simi Valley , CA
01.2016 - 10.2023
- Developed and implemented a new customer service program to increase customer satisfaction.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Organized promotional campaigns to drive sales of baked goods through special offers or discounts.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Formulated designs based on customer specifications.
- Assisted customers in selecting appropriate cake designs for their events.
- Ensured all tools were sanitized prior to beginning each project.
- Assembled multiple tiers of cakes with precision and stability.
- Provided guidance to other team members regarding proper cake decorating techniques.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
Bakery/Deli Manager
Walmart
Simi Valley, CA
09.2013 - 12.2016
- Ordered and maintained inventory levels of baking and deli products.
- Supervised staff in production, stocking, and customer service duties.
- Ensured all food safety guidelines were followed in the bakery and deli area.
- Trained and coached employees on proper food handling techniques.
- Scheduled staff shifts according to business needs.
- Created weekly production plans for bakery and deli department.
- Maintained accurate records of product sales, waste, and cost of goods sold.
- Resolved customer complaints in a professional manner.
- Monitored staff performance and provided feedback when necessary.
- Conducted regular meetings with bakery and deli staff to discuss goals and objectives.
- Reviewed invoices for accuracy prior to submitting payment requests.
- Inspected equipment regularly to ensure proper functioning condition.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
Education
High School Diploma -
Simi Valley Adult School And Career Institute
Simi Valley, CASkills
- Customer Service
- Training & Development
- Leadership
- Employee Scheduling
- Knowledge of pastries
- Cake Decorating
- Sanitation Procedures
- Supply Ordering
- Food presentation
- Social Media Marketing
- Icing techniques
- Bakery Operations
- Order Management
- Proficient in cake decorating
Timeline
Bakery Manager
Vons
01.2016 - 10.2023
Bakery/Deli Manager
Walmart
09.2013 - 12.2016
High School Diploma -
Simi Valley Adult School And Career Institute