Adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Case Manager
Catholic Charities
Houston, TX
08.2023 - 02.2025
Conducted orientations for potential clients, providing detailed information about the assistance and available support services.
Performed client intakes, assessing needs, and verifying eligibility for program participation.
Conducted assessments of clients' needs and ensured consistent follow-up.
Coordinated interactions between clients, social services, and agencies to meet client needs.
Maintained accurate case records and documentation according to agency guidelines.
Prepared and delivered case documentation for supervisor review.
Counseled clients on available resources within the community that could help meet their needs.
Provided referrals to appropriate programs and services at Catholic Charities.
Assisted with applications for government benefits such as Medicaid, Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF).
Facilitated translation services between English and Ukrainian for diverse representatives within Catholic Charities programs, ensuring effective communication and understanding across linguistic boundaries.
Answered incoming calls and provided customer service.
Maintained high standards of customer service.
Special Projects Producer
MC.today
Kyiv, Ukraine
03.2021 - 09.2021
Participated in the preparation of large-scale media projects with top Ukrainian and world brands such as Visa, PrivatBank and other companies.
Created and maintained up-to-date project documentation including status reports, meeting minutes, action item lists.
Generated reports summarizing progress on various projects in order to provide updates to senior management.
Collaborated with other departments to ensure that all aspects of a project are properly addressed during development process.
Worked closely with clients to ensure their expectations were met or exceeded throughout the duration of a project.
Event Manager /Advertising Manager
Kusum Pharm
Kyiv, Ukraine
10.2018 - 11.2019
Provided the company's participation in events in Ukraine and abroad.
The number of events in which the company took part in various formats - up to 20 per month.
Collaborated with designers and project managers teams to create and print promotional materials for events.
Advertising Manager /Public Relations Manager
Olerom
Kyiv, Ukraine
08.2018 - 10.2019
Took part in the organization of Olerom Forum One with Arnold Schwarzenegger and Robot Sophia.
The main task is to increase brand awareness.
Have engaged in writing PR articles and placing advertisements on radio, in the press, etc.
Executive Director, International Exhibitions
Laboratory of Marketing Technologies
Kyiv, Ukraine
05.2015 - 05.2018
Was responsible for attracting visitors to specialized exhibitions.
Participated in negotiations with difficult clients.
Have supervised a department of 6 people.
Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
Developed marketing strategies to promote the organization's mission throughout the community. Delivered speeches and attended industry conferences to promote company image and engage with buyers.
Writing speeches for the opening of exhibitions and their further coordination with the press services of various Ministries of Ukraine.
Head of the Department Forbes Conferences
Ukrainian Media Holding
Kyiv, Ukraine
11.2013 - 12.2014
Organized and conducted business events under brand Forbes magazine and Dengi.ua (forums, conferences, business clubs) from inception of an idea to the full implementation of the projects.
Supervision of the work of the department, conducted regular meetings with team members to review progress on projects, setting priorities and goals.
Reviewed reports from subordinate staff and took appropriate action where necessary.
Work with potential events sponsors.
Performed budgeting responsibilities including forecasting expenses and preparing financial statements.
Education
Law - Law
University of Economics And Law
Kyiv
07.2003
Skills
Case management experience
English, Ukrainian, Russian Languages
Computer and Microsoft Office Skills (Excel, Word, Power Point, Outlook)
Client services
Relationship building
Communication skills
Attention for details
Languages
Russian (expert), Ukranian (expert), English (advanced) - Expert
Director of Intensive Residential Programs at Catholic Charities Family and Community ServicesDirector of Intensive Residential Programs at Catholic Charities Family and Community Services