Maria Syontheke
Topeka
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Bubba Gump Shrimp
Bloomington, MN
06.2025 - 01.2026
- Assisted customers in product selection, providing tailored recommendations to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
- Maintained store presentation standards by organizing merchandise and displays effectively.
- Collaborated with team members to manage inventory levels and restock shelves promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Food and Beverage Intern
JW MARRIOT
Bloomington, Minnesota
06.2024 - 06.2025
- Greeting customers and responding to their orders in a friendly and timely manner
- Listening attentively and taking customer orders accurately and serving them in proper technique
- Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations
- Coordinating with management and coworkers to ensure superior service is accorded to guests
- Complete any other assigned tasks including cleaning server stations, coffee stations, trays and coolers and trash removal.
- Learned and applied food safety and sanitation guidelines to ensure compliance with health regulations.
- Mall of America - Bloomington, Minnesota.
Waitress
TUPANDE BY ONE ACRE FUND
Kakamega, Kenya
02.2023 - 12.2023
- Multitasking in high -energy settings
- Adhere to all relevant health department rules /regulations
- Cooperate and communicate with all serving and kitchen staff
- Customer service Greet customers during their meal, Ensure customer satisfaction and Handle Payments.
- Keep the Restaurant clean and Tidy
- Kakamega, Kenya
Server (Casual)
BOMA INN HOTEL
Nairobi, Kenya
06.2022 - 08.2022
- Maintaining High level of professionalism and respect when engaging with clients and coworkers.
- Complete cleaning and stocking of supplies in the hotel store and making sure inventory is updated every time
- Answer customer questions, provide menu suggestions and any let guests know of any offers and promotional information
- Adhere to health regulations and liquor laws while attending to guests.
- Nairobi, Kenya
Server (Casual)
GOLF HOTEL
Nairobi, Kenya
12.2021 - 01.2022
- Adhere to hotel safety policies and procedures including cleanliness, proper food safety and sanitation.
- Maintain positive disposition towards guests and coworkers.
- Deliver food promptly and follow up periodically to assist with any additional needs needed.
- Nairobi, Kenya
Industrial Attachment - (Hotel Operations)
03.2021 - 05.2021
- Completed a comprehensive industrial attachment, gaining hands-on experience in key hotel departments, including Front office, Housekeeping, Food and Beverage and Kitchen Operations.
- Developed a strong understanding of hospitality service standards, customer relations and operational efficiency.
Education
Diploma in Catering and Accommodation Management -
Eldoret National Polytechnic
Eldoret, KenyaHigh School Diploma -
Bunyore Girls High School
Kakamega, KenyaCertificate - Nursing Assistant
Zandu Health Initiative
Minneapolis, MN01-2026
Skills
- Customer Service
- Relationship building
- Excellent communication
- Leadership and strategic problem solving
Certification
Nursing Assistant (CNA)
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Retail Sales Associate
Bubba Gump Shrimp
06.2025 - 01.2026
Food and Beverage Intern
JW MARRIOT
06.2024 - 06.2025
Waitress
TUPANDE BY ONE ACRE FUND
02.2023 - 12.2023
Server (Casual)
BOMA INN HOTEL
06.2022 - 08.2022
Server (Casual)
GOLF HOTEL
12.2021 - 01.2022
Industrial Attachment - (Hotel Operations)
03.2021 - 05.2021
High School Diploma -
Bunyore Girls High School
Diploma in Catering and Accommodation Management -
Eldoret National Polytechnic
Certificate - Nursing Assistant
Zandu Health Initiative