Maria Tavarez
San Antonio,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Guest Services
Allied Universal
02.2024 - Current
- Established effective communication channels between departments for seamless coordination of guest services.
- Proactively communicated with other departments to ensure smooth coordination of guest services.
- Demonstrated flexibility in handling unexpected scheduling changes, maintaining a high level of professionalism and adaptability to ensure seamless guest services.
- Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.
- Enhanced visitor experience by providing exceptional guest services and answering event related inquiries.
- Assisted guest services department in directing guests around the stadium effectively while maintaining a friendly demeanor at all times.
- Provided exceptional guest services, addressing any concerns or issues promptly and professionally.
Baker/Cake Decorator
SELF EMPLOYED
02.2019 - Current
- Communicate with customers to create custom designs for cakes
- Shop for all ingredients and supplies that are needed
- Bake, decorate and deliver custom orders.
Real Estate Agent (Property manager)
LEGENDARY REALTY
11.2021 - 08.2023
- Collect monthly rents for various properties and landlords
- Accounting for multiple property owner's
- Distribute checks to agents, owners and contractors
- Organize repairs with contractors and tenants.
Cake Decorator
BASKIN ROBBINS
03.2022 - 10.2022
- Complete all custom cake orders as needed
- Ensure the display case was properly filled for each day.
CSR
FLOORING SERVICES
07.2018 - 02.2019
- Type up work orders from field supervisors for tile, carpet and other repairs
- Ordered material if it was not located in warehouse
- Updated builder and field supervisor of work order status and ordered material status.
Assistant Property Manager
VILLAS DEL CABO APARTMENTS
10.2017 - 07.2018
- Ensured that monthly rents were all collected, sent out tenant delinquency notice when needed
- Answered phone calls for prospect residents
- Created monthly resident newsletter, organized monthly resident mixer and other events.
Baker
Saverouxe Patisserie
01.2016 - 10.2017
- Bake all pastries, breads and cakes for bakery
- Prepared all fillings, cookie doughs and frostings for cake decorators.
Baker
Nadlers Bakery
09.2015 - 01.2016
- Bake all pastries, breads and cakes for bakery
- Prepare all fillings, cookie doughs and frostings for cake decorators.
Lead Baker
Nicavids Bakery
08.2014 - 09.2015
- Prep and baked all pastries sweet and savory, breads, cookies, pies and cakes from scratch
- Made custom orders on cakes and cookies when requested by customers
- Ordered all supplies, went shopping for all ingredients and made end of week deposits at bank.
Security Supervisor
City of San Antonio Convention Center
04.2007 - 12.2008
- Managed a shift of 3 permanent personnel and 13 temporary security guards
- Managed all administrative paperwork, went to event planning meetings to ensure property security personnel were available for each event.
Military Police
United States Navy
06.2001 - 10.2006
- Secured and patrolled military base
- Conducted traffic stops and wrote detailed incident reports.
Education
Baking and Pastry -
St Philips College
05.2014
Business Administration -
San Antonio College
01.2010
General Studies -
Fox Tech High School
06.2001
Skills
- Guest Experience
- Product and service knowledge
- Fluent Bilingual in Spanish
- Complex Problem-Solving
- Verbal and written communication
- Team Leadership
- Money Handling
- Customer Relations
Languages
Spanish
Professional Working
Timeline
Guest Services
Allied Universal
02.2024 - Current
Cake Decorator
BASKIN ROBBINS
03.2022 - 10.2022
Real Estate Agent (Property manager)
LEGENDARY REALTY
11.2021 - 08.2023
Baker/Cake Decorator
SELF EMPLOYED
02.2019 - Current
CSR
FLOORING SERVICES
07.2018 - 02.2019
Assistant Property Manager
VILLAS DEL CABO APARTMENTS
10.2017 - 07.2018
Baker
Saverouxe Patisserie
01.2016 - 10.2017
Baker
Nadlers Bakery
09.2015 - 01.2016
Lead Baker
Nicavids Bakery
08.2014 - 09.2015
Security Supervisor
City of San Antonio Convention Center
04.2007 - 12.2008
Military Police
United States Navy
06.2001 - 10.2006
Baking and Pastry -
St Philips College
Business Administration -
San Antonio College
General Studies -
Fox Tech High School
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