Maria E. Taveras
Lawrence,MA
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Good relationship-building, conflict management and leadership abilities defined by remarkable career of accomplishment at different levels of government. Eager to apply knowledge and experience toward the Department of Transitional Assistance program. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Special Assistance to the Mayor/Director of Consti
City of Lawrence MA
Lawrence , MA
03.2024 - Current
- Established relationships with local businesses, organizations, and other government entities.
- Resolved disputes between residents and city officials.
- Upheld strong constituent relations with public meetings, community events and robust feedback system through office staff.
- Reviewed concerns of constituents to determine required governmental action.
- Maintained up to date understanding of local, regional, national and international news and developments.
Executive Assistant to the Mayor
City of Lawrence MA
Lawrence, MA
11.2023 - 03.2024
- Maintained confidential records and files related to executive operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Oversaw inventory control processes ensuring availability of supplies at all times..
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Claims Specialist
Social Security Administration, SSA
Lawrence, MA
06.1991 - 05.2023
- Reviewed and analyzed claims to determine validity, completeness, accuracy, and eligibility for payment.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Assisted with filing appeals on denied claims with insurance companies.
- Interpreted legal documents related to claims processing such as contracts and policy language.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Evaluated financial information provided by claimants in order to process payments quickly and accurately.
- Collaborated with other departments within the organization to resolve issues related to claims processing.
- Generated weekly reports summarizing progress made on active cases.
- Participated in continuing education seminars related to industry standards for disability claims processing.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
Education
Associate of Arts - Liberal Arts And General Studies
Northern Essex Community College
Haverhill, MA06-2019
Bachelor of Science - Business Administration
Franklin Pierce College
Keene, NH06-2000
Skills
- Administrative Leadership
- Community Relations
- Organizational Leadership
- Community Engagement
- Constituent relations
- Meeting rules
- Issue Identification
Affiliations
- Served as a T-Ball Team manager
- Professional singing career - recorded two CD's
- Enjoy exercising
- Enjoy dancing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Artist - singer recorded two cd's
Owner of commercial cleaning business for 15 years
Certification
- Certificate in Travel and Tourism management
- Certified MAPP Served as a foster parent for 22 years
- Certificate in Medical Interpreting
Timeline
Special Assistance to the Mayor/Director of Consti
City of Lawrence MA
03.2024 - Current
Executive Assistant to the Mayor
City of Lawrence MA
11.2023 - 03.2024
Claims Specialist
Social Security Administration, SSA
06.1991 - 05.2023
Associate of Arts - Liberal Arts And General Studies
Northern Essex Community College
Bachelor of Science - Business Administration
Franklin Pierce College
- Certificate in Travel and Tourism management
- Certified MAPP Served as a foster parent for 22 years
- Certificate in Medical Interpreting
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