Julissa Nunez
Lawrence,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Community Outreach Coordinator
City Of Lawrence, MA
155 Haverhill Street
02.2022 - Current
- Connected individuals with available and relevant resources.
- Acted as main point of contact between management, clinical staffs and external community.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
- Conducted community workshops to promote different programs and educate public on available services.
Patient Access Representative
Lawrence General Hospital
Lawrence, MA
02.2021 - 06.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
Office Coordinator
CB Unlimited Tax Consulting
Lawrence, MA
01.2020 - 03.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Certified Nursing Assistant
Nevins Nursing And Rehabilitation Center
Methuen, MA
11.1999 - 10.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Certificate - Medical Office Assistant/Medical Terminology
Northern Essex Community College
Lawrence, MA06.2023
Certificate - Accounting And QuickBooks
Northern Essex Community College
Lawrence, MA02.2021
Certificate - : Digital Literacy
Lawrence CommunityWorks
Lawrence, MA05.2020
Certificate - Tax Preparer
CB Unlimited
12.2019
Certificate - Citizens Police Academy
Lawrence Police Department
Lawrence, MA03.2019
Certificate - Legal And Court Interpreter
Language Connections
Malden, MA09.2003
Certificate - Medical Interpreter
Cambridge College
Lawrence, MA09.2003
No Degree - Certified Nurse Assistant
First Choice
Lawrence, MA02.1998
High School Diploma -
Lawrence High School
Lawrence, MA06.1997
Skills
- Presentation Skills
- Recordkeeping Skills
- Social Media Management
- Community Resource Management
- Service Coordination
- Community Engagement
- Client Needs Assessments
- Written and Verbal Communication
- Community Outreach
- Service Planning
Additional Information
Bilingual
Public Notary
Justice of The Peace
Languages
Spanish
Native or Bilingual
Timeline
Community Outreach Coordinator
City Of Lawrence, MA
02.2022 - Current
Patient Access Representative
Lawrence General Hospital
02.2021 - 06.2021
Office Coordinator
CB Unlimited Tax Consulting
01.2020 - 03.2020
Certified Nursing Assistant
Nevins Nursing And Rehabilitation Center
11.1999 - 10.2016
Certificate - Medical Office Assistant/Medical Terminology
Northern Essex Community College
Certificate - Accounting And QuickBooks
Northern Essex Community College
Certificate - : Digital Literacy
Lawrence CommunityWorks
Certificate - Tax Preparer
CB Unlimited
Certificate - Citizens Police Academy
Lawrence Police Department
Certificate - Legal And Court Interpreter
Language Connections
Certificate - Medical Interpreter
Cambridge College
No Degree - Certified Nurse Assistant
First Choice
High School Diploma -
Lawrence High School