Maria Templeton
ARLINGTON,TENNESSEE
Summary
Organized and determined Federal Program Specialist with proven track record of providing exceptional customer service in fast-paced environments. Keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Federal Program Specialist
Memphis Shelby County Schools
03.2022 - Current
- Caring and skilled Federal Program Specialist, passionate about positively impacting families and helping participants by providing exceptional support. Over 100% increased in assistance provided to displaced families. Familiar with McKinney-Vento Homeless Act. Always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
- Increased customer satisfaction by resolving issues
- Collaborated in team-building activities to enhance working relationships
- Facilitated continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Applied effective time management techniques to meet tight deadlines
- Delivered services to customer locations within specific timeframes
- Excellent communication skills, both verbal and written
- Managed time efficiently in order to complete all tasks within deadlines
- Completed paperwork, recognizing discrepancies and promptly addressing resolutions
- Adaptable and proficient in learning new concepts quickly and efficiently
- Self-motivated, strong sense of personal responsibility
- Paid attention to detail while completing assignments
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Exercised leadership capabilities by successfully motivating and inspiring others
Administrative Assistant
Shelby County Schools Central Office
7 2017 - 03.2022
- Translates Spanish language/correspondence for top administrators which assists in case determination within the Student Equity Enrollment & Discipline (S.E.E.D) department
- Provides daily customer service representative with Power School and Info-Snap programs
- Hand picked as the department Spanish Language Interpreter
- Works efficiently with other agencies such as Child Protective Services and Department of Human Services
- Manages incoming and outgoing calls while maintaining a high level of professionalism
- Assist Discipline Hearing Authority Analyst with Spanish speaking clients for Hearing appointments
- Responsible for routing incoming faxes within the department as directed
- Posses sharp office organizational skills and integrity
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Developed strategies to streamline and improve office procedures
Education
Bachelor of Arts - Professional/Liberal Studies
University of Memphis
Memphis, TN08.2024
Associate of Arts - General Studies
Southwest Community College
Memphis, TN12.2022
Skills
- Administrative Support
- Dependable and Punctual
- Excellent Communication Skills
- Spanish fluency
- Multi-line phone proficiency
- Data Entry Discipline Hearing FilemakerPro Management
Accomplishments
- Translated the Student Handbook into Spanish for the S.E.E.D department for the past 6 years.
- Translated Student Discipline forms for the S.E.E.D department for the past 6 years.
Languages
Spanish
Native or Bilingual
Timeline
Federal Program Specialist
Memphis Shelby County Schools
03.2022 - Current
Administrative Assistant
Shelby County Schools Central Office
7 2017 - 03.2022
Bachelor of Arts - Professional/Liberal Studies
University of Memphis
Associate of Arts - General Studies
Southwest Community College
Similar Profiles
Sheilla Kanana GitileSheilla Kanana Gitile
High School Mathematics Teacher at Memphis Shelby County SchoolsHigh School Mathematics Teacher at Memphis Shelby County Schools
Brenda ReederBrenda Reeder
Educator at Memphis Shelby County SchoolsEducator at Memphis Shelby County Schools
Margaret RichardsonMargaret Richardson
Teacher at Memphis-Shelby County SchoolsTeacher at Memphis-Shelby County Schools
Kentravia SheltonKentravia Shelton
Safety & Security Monitor at Memphis Shelby County SchoolsSafety & Security Monitor at Memphis Shelby County Schools
Tanya MyersTanya Myers
Manager of Operations at Methodist Le Bonheur HealthcareManager of Operations at Methodist Le Bonheur Healthcare