Hi, I’m
Maria Tepale Rodriguez
Wallington,NJ
Summary
Dynamic Customer Service Supervisor with a proven track record at Burlington Coat Factory Warehouse, excelling in complaint resolution and team leadership. Skilled in training and mentoring staff, I foster strong customer relationships and enhance service quality, driving team performance and loyalty through effective communication and problem-solving strategies.
Overview
9
years of professional experience
Work History
Burlington Coat Factory WarehouseGarfield, NJ
Customer Service Supervisor
06.2022 - Current
Job overview
- Assisted team in resolving customer inquiries and complaints efficiently.
- Supported training initiatives for new staff on customer service protocols.
- Monitored service quality and provided feedback to enhance team performance.
- Coordinated communication between departments to streamline customer support processes.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Corrados'Clifton, NJ
Deli Manager
05.2020 - 03.2022
Job overview
- Supervised daily deli operations, ensuring compliance with food safety standards.
- Managed inventory levels, optimizing stock rotation to minimize waste.
- Trained and mentored staff on customer service best practices and product knowledge.
- Developed weekly schedules to optimize labor costs while maintaining service quality.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inventoried food products and associated materials on weekly basis.
- Set schedules for Number staff by planning and designating shifts and hours.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
The Shannon Rose Clifton, NJ
Prep Dishwasher
05.2017 - 03.2020
Job overview
- Operated dishwashing equipment to ensure cleanliness and sanitation of kitchen utensils and dishes
- Maintained organized workstations, enhancing workflow efficiency in fast-paced kitchen environment
- Collaborated with kitchen staff to streamline dish processing and minimize service delays
- Adhered to food safety standards, ensuring compliance with health regulations during daily operations
- Demonstrated punctuality and reliability, consistently arriving on time for scheduled shifts.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Maintained a clean and organized workspace, contributing to overall sanitation and safety standards.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Contributed to the timely execution of special events by efficiently managing heightened workload during large parties or catering orders.
- Enhanced kitchen efficiency by effectively operating commercial dishwashing equipment.
- Collaborated with kitchen team members to address any issues or concerns related to dishwashing procedures or equipment maintenance.
Education
Passaic High SchoolPassaic, NJ
No Degree
Skills
Problem-solving
Time management
Customer service
Multitasking and organization
Team leadership
Training and mentoring
New hire training
Customer relationship management (CRM)
Complaint resolution
Workflow coordination
Timeline
Customer Service Supervisor
Burlington Coat Factory Warehouse
06.2022 - Current
Deli Manager
Corrados'
05.2020 - 03.2022
Prep Dishwasher
The Shannon Rose
05.2017 - 03.2020
Passaic High School
No Degree