Maria Toledo
Customer Service Representative
Cicero,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Member Loyalty Reepresentative
Oportun
Cicero, IL
12.2021 - Current
- Exhibited high energy and professionalism when dealing with members and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support to members.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained clean and orderly working areas by mopping floors, emptying trash cans and wiping down surfaces as needed.
- Effectively communicated with customers about account changes, new loan products or services and potential early renewal or refinancing.
- Responsibly manged cash handling and balanced drawer.
- Welcomed, greeted and assisted members in high-traffic store, generating thousands of dollars in business.
- Recommended products to customers, thoroughly explaining details.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Customer Service Representative
BP
Cicero, IL
10.2019 - 04.2021
- focused on addressing customer needs and resolving concerns.
- Provided and rendered prompt, efficient, and courteous customer service.
- Responded to customer requests for products, services and company information.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected, helped stock, locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and provided backup support for organizational leadership.
- Maintained overall cleanliness of the bussines.
- Received cash and maintained a balanced drawer at all times and processed credit card sales through terminal.
Night Auditor
Ohio House Motel
Chicago, IL
01.2019 - 10.2019
- Responsible for overnight audit process and accounting functions.
- Daily reporting of revenues and account payables, transactions audits and verification, and preparation of final statements for the next days check outs.
- Balancing accounts from day shift
- Greeted guests and assisted them with check-in and check-out.
- Maintained a positive attitude and friendly demeanor
- Responded to all guests questions and concerns.
- Answered and forward phone calls as requested.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Managed bookings and reservations.
- Kept a tidy and orderly work space.
- Entered and updated sensitive customer information during check-ins and room changes.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.l
Housekeeper
Ohio House Motel
Chicago, IL
07.2018 - 01.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded to requests from patrons for linens and toiletries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Education
Associates - Massage Therapy
Cortiva Institute - Chicago
Chicago, IL 03.2014 - 01.2015
High School Diploma -
Morton East High School
Cicero, IL 06.2004 - 06.2004
Skills
Understanding of sales retention
Outstanding interpersonal skills
Customer service background
Strategic sales knowledge
POS systems expert
Stocking and replenishing
Account management
Money handling abilities
Persistence and communication
Patience and the ability to remain calm in any situation
Flexible and open to change
Timeline
Member Loyalty Reepresentative
Oportun
12.2021 - Current
Customer Service Representative
BP
10.2019 - 04.2021
Night Auditor
Ohio House Motel
01.2019 - 10.2019
Housekeeper
Ohio House Motel
07.2018 - 01.2019
Associates - Massage Therapy
Cortiva Institute - Chicago
03.2014 - 01.2015
High School Diploma -
Morton East High School
06.2004 - 06.2004