Maria Torres
McDonough,GA
Summary
Detail-oriented and customer-focused professional with experience supporting insurance-related operations, claims coordination, and third-party administrator compliance. Proven ability to manage high-volume client and adjuster communications, maintain accurate policy and claim documentation, and ensure adherence to insurer guidelines and regulatory requirements. Recognized for strong interpersonal skills, attention to detail, and the ability to build trust with clients while supporting sales, service, and retention objectives.
Proven team player known for responsibility, punctuality, and strong work ethic. Quick learner with the ability to adapt to new techniques, systems, and skills efficiently.
Overview
3
3
years of professional experience
Work History
Retail Manager
- Managed daily retail operations, supervised staff, delivered high-level customer service, handled scheduling and inventory, and trained team members while maintaining strong leadership, accountability, and reliability.
- 20+ Years
Administrative Support
Restoration Industry
01.2023 - Current
- Provided front-line administrative and operational support in a fast-paced restoration environment. Served as the primary point of contact for customers, insurance adjusters, subcontractors, vendors, and partners, ensuring professional, timely, and accurate communication. Managed Third-Party Administrator (TPA) assignments, including lead intake, data entry, compliance tracking, and documentation management. Maintained and audited job records across internal systems (RMS and Luxor) to ensure data accuracy, completeness, and regulatory compliance. Supported overall office efficiency through proactive coordination, system updates, and cross-team communication.
Education
High School Diploma - undefined
Skills
- Administrative Support
- Phone Handling & Customer Service
- Team Collaboration
- Time Management & Punctuality
- Fast Learner & Adaptable
- Organization & Multitasking
- Responsibility & Dependability
Additional Qualities
- Team player
- Responsible and punctual
- Willing to learn new techniques and skills
- Fast learner with a positive attitude
Languages
Spanish
Native or Bilingual
Timeline
Administrative Support
Restoration Industry
01.2023 - Current