Maria Traslavina
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Case-worker
State Of Arizona Department Of Economic Security
07.2017 - 08.2022
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Developed and maintained strong relationships with community resources for successful referrals.
Collections Representative
Chase Manhattan Bank
02.2008 - 07.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Education
No Degree - Buissness
Maricopa Community Colleges - Mesa Community College
Mesa, AZGED -
Chandler High School
Chandler, AZ06.2008
Skills
- Excellent Communication
- Dependable and Responsible
- Good Telephone Etiquette
- Teamwork and Collaboration
Languages
Spanish
Professional Working
Timeline
Case-worker
State Of Arizona Department Of Economic Security
07.2017 - 08.2022
Collections Representative
Chase Manhattan Bank
02.2008 - 07.2017
No Degree - Buissness
Maricopa Community Colleges - Mesa Community College
GED -
Chandler High School
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