Maria Tripi
Summary
Action-oriented, seasoned professional with a diverse background in employee development, outreach, volunteer mobilization, with training and leadership roles within both non-profit and private sector settings. Track record of developing and executing creative programs and maintaining excellent customer engagement.
Overview
10
10
years of professional experience
8
8
Certifications
Work History
Junior Administrative Assistant
Erie County Department of Health-EMS
Amherst
10.2025 - Current
- Facilitated efficient department operations through clerical assistance
- Supported preparation and maintenance of statistical, personnel and other records for departmental accuracy
- Collaborated in preparation of reports to provide insights and updates on departmental activities
- Composed routine letters and correspondence to facilitate communication
- Assist in departmental purchasing activities and supply requisitioning
Spa Supervisor
Harlow Spa at The Curtiss Hotel
Buffalo
05.2025 - Current
- Supervised daily operations of spa services and staff scheduling.
- Coordinated schedules and assignments to enhance staff coverage and service availability.
- Managed inventory levels for spa products and supplies to ensure optimal stock and availability.
- Developed training materials to improve service delivery and employee engagement.
- Resolved customer inquiries and escalated issues to appropriate departments to maintain service quality.
Customer Service Specialist/Trainer/Inside Sales
Cellino Plumbing & HVAC
Elma
11.2021 - 02.2025
- Resolved customer service inquiries and fulfilled sales requests to enhance customer satisfaction.
- Oversaw HATCH AI program to effectively engage leads using automated SMS, email, and voicemail.
- Developed and delivered training materials on AI HATCH program to enhance knowledge among skilled laborers.
- Coordinated and executed multiple administrative tasks to streamline operations.
Concessions Manager/Trainer
Buffalo Bisons Rich Products
Buffalo
03.2021 - 09.2023
- Managed daily operations of concessions, overseeing inventory management and staff training to ensure compliance with health and safety regulations
- Enhanced customer service protocols, resulting in increased customer satisfaction and repeat business
- Executed closing procedures for POS system to ensure accuracy and compliance
- Provided one-on-one support for skill development of adults with different abilities, fostering greater independence and confidence
AmeriCorps VISTA Program Manager
Service Collaborative of WNY
Buffalo
08.2016 - 09.2020
- Supervised, recruited, and mentored VISTAs; developed and facilitated member training to enhance skills and program effectiveness.
- Created recruitment strategies and hiring processes; conducted interviews to select qualified new members.
- Developed social media content to engage outreach & recruit new members.
- Pioneered first aggregate nationwide service member resource guide for TSC & AmeriCorps, nationwide
Education
B.S. - Social Theory, Social Structure, Social Change, Business
SUNY Empire State University
Buffalo, NY01-2012
Skills
- Data entry
- Microsoft Applications
- Customer relationship management
- Staff scheduling
- Inventory management
- AI tools
- Canva
- Employee training
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Adaptability
- Adaptability
Application Experience
- AI
- Service Titan
- Basic Design Tools
- Microsoft Applications
Certification
ChatGPT & Its Practical Use Cases
Timeline
Junior Administrative Assistant
Erie County Department of Health-EMS
10.2025 - Current
Spa Supervisor
Harlow Spa at The Curtiss Hotel
05.2025 - Current
Customer Service Specialist/Trainer/Inside Sales
Cellino Plumbing & HVAC
11.2021 - 02.2025
Concessions Manager/Trainer
Buffalo Bisons Rich Products
03.2021 - 09.2023
AmeriCorps VISTA Program Manager
Service Collaborative of WNY
08.2016 - 09.2020
B.S. - Social Theory, Social Structure, Social Change, Business
SUNY Empire State University