Summary
Overview
Work History
Education
Skills
References
Timeline
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Maria Triplett

Santa Ana,CA

Summary

Seasoned Operations Manager and talented leader with four years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach.

Overview

6
6
years of professional experience

Work History

Operations Manager

West Elm
11.2021 - Current
  • As an operations manager it is my focus to drive incremental sales and ensure profitability through the effective management of in-store order fulfillment via Omni channels
  • Weekly, I will manage and work with online applications that sell off our out-of-stock products which are then transferred to consumers through their app.
  • On a daily I will perform regular audits and reconciliations through UPS, DIAR, and markdown Audit Reports and establish daily disciplines to eliminate shrink via lost cartons, mispicks, mark out of stock, and return to vendors' products
  • Monthly I will maintain and execute safety topics and go through drills
  • This leads me to through my position to go through tools and resources that are vital to the back of house, and make sure the tools are in proper condition.

Specialty Sales Lead

Target
01.2020 - 11.2021
  • The day-to-day role as a style team lead entails constant change, and that means having to adapt and move efficiently
  • There are about twenty to twenty-five team members I oversee daily and with this comes teaching and training, productivity standards, and performance/developmental reviews
  • As a team leader, follow-ups must take place to understand if the leaders need to spend more time working directly with that team member and also step back to analyze if anything in my leadership skills is not benefiting the team
  • Since being active in this role, the style department has increased in efficiency and freight productivity, there has been less rollover of workload, and we have seen a decrease in the number of call-outs.

Womens Team Lead

Urban Outfitters
08.2018 - 03.2020
  • As a team lead, a key responsibility is to fulfill every customer's wants and needs when shopping
  • The amount of traffic that comes through the store also comes with a variety of styles and preferences, which means for a team lead, an understanding of the product that is received
  • A women's team leader must know what is selling from each department or category
  • Along with this, it is important and ideal to take the time to show what being a leader is by giving the best shopping experience
  • More tasks included keeping the floor fully stocked, replenishing items when needed, organizing incoming shipment, which is then sorted for new products, and going over the upcoming week's business.

Education

Bachelor of Arts - Fashion Merchandise And Design: Product Developmen

Central Michigan University
Mount Pleasant, MI
08.2025

Skills

  • Advanced Computer Skills
  • Communication Skills
  • Ability to adapt to multiple software systems
  • Ability to analyze reports
  • Leadership Experience
  • Leadership Development
  • Advanced in Computer-Aided Design
  • Proficient knowledge in Photoshop, Illustrator, and Kaledo Software

References

  • Josh Cachon, jpcachon@gmail.com

Timeline

Operations Manager

West Elm
11.2021 - Current

Specialty Sales Lead

Target
01.2020 - 11.2021

Womens Team Lead

Urban Outfitters
08.2018 - 03.2020

Bachelor of Arts - Fashion Merchandise And Design: Product Developmen

Central Michigan University

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Maria Triplett