Guerline Benoit
Boynton Beach,United States
Summary
Licensed Claims Adjuster focused on construction inspections and workers' compensation claims. Positive attitude and exceptional problem solving skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and organized Operations Manager with over 20 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager
United Recovery Project
West Palm Beach, FL
04.2023 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Oversaw financial management, budget management, accounting and payroll activities.
- Collaborated with team leaders on quality audits.
- Supported accident investigations and prepared related paperwork.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Conducted employee observations and documented findings.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Controlled departmental facilities use and approved requests for repairs or improvements.
BHT Supervisor
GenPsych
West Palm Beach, FL
01.2021 - 04.2023
- Followed standard admissions procedures and documentation requirements for client intakes.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Ensure staff Maintained client and employee areas in good working order and with adequate supplies.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Collaborated with client and clinician to develop and support goals and clinical treatment plan.
- Interviewed new patients to complete admission forms and assess mental health status.
- Filled completed incidents reports
- Conduct scheduling and ensure proper staff
- Ensure daily operation by conducting inventory on supplies and contacting vendors
- Managed all Tech, payroll, interviews new tech
Operations Manager
CVS Pharmacy
Boca Raton, FL
10.2001 - 01.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Planned delivery routing, team workflows and promotional initiatives.
- Guided employees on understanding and meeting changing customer needs and expectations.
Lead Technician
Watershed
Boynton Beach, FL, FL
12.2000 - 11.2002
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Entered and distributed work orders to other technicians.
Operations Manager
United Recovery Project
Education
Associate of Science - Nursing
Care Hope College
Jupiter, FL08.2020
Some College (No Degree) - Behavioral Aspects of Health
WMedical Training
Boynton Beach, FLSkills
- Excellent Customer Service Skills
- Damage Assessment
- Advanced Computer Skills
- Best Practices Implementation
- Risk Management
- Highly Motivated
- Report Writing
- Mental Healthcare
- Data Analysis
- Financial Management
- Inventory Management
- Business Development
- Behavior Observation
- Behavioral Health
- Medication Administration
- HIPAA Requirements
- Nursing Assistance
- Bilingual in Creole and French
- Workflow Optimization
Certification
- Resident Insurance License
- Certified Adjuster-All Lines
- 0620 Licensed
- 0240 Licensed
- CIE - Certified Insurance Examiner
- CIFI - Certified Insurance Fraud Investigator
Timeline
Operations Manager
United Recovery Project
04.2023 - Current
BHT Supervisor
GenPsych
01.2021 - 04.2023
Operations Manager
CVS Pharmacy
10.2001 - 01.2021
Lead Technician
Watershed
12.2000 - 11.2002
Operations Manager
United Recovery Project
Associate of Science - Nursing
Care Hope College
Some College (No Degree) - Behavioral Aspects of Health
WMedical Training
- Resident Insurance License
- Certified Adjuster-All Lines
- 0620 Licensed
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