Maria Troia
Purchase,NY
Summary
Experienced and resourceful specialty pharmacy manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Skilled in strategic planning, regulatory compliance, and patient care coordination. Motivated team builder and supervisor focused on driving team collaboration.
Overview
10
10
years of professional experience
Work History
Specialty Pharmacy Manager
Walgreens
Hawthorne, New York
09.2016 - Current
- Provided comprehensive clinical patient management services to oncology, hiv, and specialty disease state patients.
- Led training sessions for new staff members on URAC accredited clinical management platform, limited distribution drug management, operations and procedures.
- Led team in sales planning, development and account management to grow existing accounts and establish new accounts.
- Compiled reports on sales figures, inventory levels, customer satisfaction scores.
- Created and presented clinical information to regional healthcare professionals and leadership.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Collaborated with medical science liaisons on projects related to product launches and ongoing initiatives.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding services.
- Increased repeat business and new accounts using great customer service, problem-solving and conflict resolution skills.
Walgreens Pharmacy Manager
Walgreens
The Bronx, New York
09.2015 - 09.2016
- Promoted health education programs within the community through public speaking engagements at local schools or businesses.
- Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
Education
Doctorate of Pharmacy - School of Pharmacy And Pharmaceutical Sciences
University At Buffalo
Amherst, NY05-2013
Bachelor of Arts - Communications
Manhattan College
Bronx, NY05-2008
Skills
- Personnel management
- Procedure development
- Performance metrics
- Medication therapy management
- Pharmacotherapy monitoring
- Pharmacy operations
- Interpersonal communication
- Presentation skills
- Problem-solving abilities
- Lead generation
- Clinical management
- Interdepartmental collaboration
- Drug safety monitoring
- Team building
Timeline
Specialty Pharmacy Manager
Walgreens
09.2016 - Current
Walgreens Pharmacy Manager
Walgreens
09.2015 - 09.2016
Doctorate of Pharmacy - School of Pharmacy And Pharmaceutical Sciences
University At Buffalo
Bachelor of Arts - Communications
Manhattan College