Maria Urdaneta
Miramar,FL
Summary
Exceptional leadership skills with a focus on team development, operational excellence and visual merchandising. Adept at fostering a positive and inclusive team culture resolving customer issues and implementing strategic initiatives to achieve business goal. Committed to continuous improvement and staying abreast of industry trends to deliver exceptional shopping experiences.
Overview
7
7
years of professional experience
Work History
Specialty Sales Team Leader
Target
09.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Implement and maintain visual merchandising standards in the specialized departments.
- Track and analyze sales performance and key metrics
- Plan and execute promotions, displays and seasonal setups.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Ensured optimal product presentation through regular maintenance, cleaning, and organizing of retail space.
Assistant Manager
Steps New York
05.2019 - Current
- Engaged with customers to build rapport and promote long-term loyalty
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reviewed and resolved differences between accounting information and cash drawer
- Operated cash register for cash, check and credit card transactions
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership
- Helped customers complete purchases, locate items and to ensure satisfaction and sales numbers
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Answered questions about store policies and concerns to support positive customer experiences
- Assisted customers with special services, account updates and promotional options.
CASHIER SALES ASSOCIATE
Five Below Inc
11.2018 - 05.2019
- Responsible for top notch customer service experience and product distribution throughout the store
- Responsible for cash handling procedures
- Delivers exceptional customer service through personal contact with customers
- Interacts with and assists customers
- Entered all sales into cash register to record purchases
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
- Processed POS transactions, cash and credit purchases or refunds
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Assisted customers by answering questions and fulfilling requests.
CASHIER SERVER
Mo-chica Ceviche Peruvian Grill Rest
07.2017 - 10.2018
- Payment collection for every order taken by me and my coworkers
- Responsible for closing the restaurant and doing cash flow before closure
- Kept register accurate through correct billing, payment processing and cash management practices
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Took care of orders done by walk-in clients, phone orders and Uber Eats orders.
Education
High School Diploma -
Everglades High School
Miramar, FL06.2018
Skills
- Cash handling
- Bilingual in Spanish and English
- Customer service satisfaction
- Stock Rotation
- Strong interpersonal skills
- Sales and marketing
References
- James Jose, (954) 394-3172
- Victor Becerra, (832) 498-9014
Timeline
Specialty Sales Team Leader
Target
09.2022 - Current
Assistant Manager
Steps New York
05.2019 - Current
CASHIER SALES ASSOCIATE
Five Below Inc
11.2018 - 05.2019
CASHIER SERVER
Mo-chica Ceviche Peruvian Grill Rest
07.2017 - 10.2018
High School Diploma -
Everglades High School