Customer Service Representative skilled in communication and problem-solving, with a track record of improving customer satisfaction through efficient documentation and service level management.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
RRCA Roofing & Reconstruction of America
Naples
05.2021 - 07.2025
Facilitated product selection, ordering, billing, returns, and technical support for customers.
Responded promptly to customer inquiries with precise product and service information.
Maintained professionalism while resolving challenging customer situations.
Documented customer interactions and transactions for future reference.
Conducted follow-up calls to confirm customer satisfaction post-issue resolution.
Managed inquiries through phone, email, and chat channels efficiently.
Customer Service Representative
Asap Accounting & Payroll Services
Naples
05.2019 - 12.2020
Resolved customer complaints swiftly, ensuring high levels of service satisfaction.
Cultivated positive customer relationships through effective communication and engagement.
Provided accurate information on products and services in response to inquiries.
Conducted follow-up calls to confirm resolution effectiveness and customer satisfaction.
Zone Sales Manager
Avon Peru
Lima
12.2016 - 09.2018
Identified potential customers within assigned territory and nurtured existing accounts.
Evaluated sales staff performance in designated zone to improve effectiveness.
Generated weekly and monthly reports on sales performance metrics for senior management.
Education
Bachelor of Science - Busines Administration
UPC University Peru
Lima Peru
03-2003
Skills
Customer documentation and relationship management