Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Valencia

Naples

Summary

Customer Service Representative skilled in communication and problem-solving, with a track record of improving customer satisfaction through efficient documentation and service level management.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

RRCA Roofing & Reconstruction of America
Naples
05.2021 - 07.2025
  • Facilitated product selection, ordering, billing, returns, and technical support for customers.
  • Responded promptly to customer inquiries with precise product and service information.
  • Maintained professionalism while resolving challenging customer situations.
  • Documented customer interactions and transactions for future reference.
  • Conducted follow-up calls to confirm customer satisfaction post-issue resolution.
  • Managed inquiries through phone, email, and chat channels efficiently.

Customer Service Representative

Asap Accounting & Payroll Services
Naples
05.2019 - 12.2020
  • Resolved customer complaints swiftly, ensuring high levels of service satisfaction.
  • Cultivated positive customer relationships through effective communication and engagement.
  • Provided accurate information on products and services in response to inquiries.
  • Conducted follow-up calls to confirm resolution effectiveness and customer satisfaction.

Zone Sales Manager

Avon Peru
Lima
12.2016 - 09.2018
  • Identified potential customers within assigned territory and nurtured existing accounts.
  • Evaluated sales staff performance in designated zone to improve effectiveness.
  • Generated weekly and monthly reports on sales performance metrics for senior management.

Education

Bachelor of Science - Busines Administration

UPC University Peru
Lima Peru
03-2003

Skills

  • Customer documentation and relationship management
  • Service level management
  • Sales reporting and follow-up
  • Effective communication
  • Problem solving
  • Team collaboration
  • Empathy and patience
  • Delivery scheduling
  • Typing proficiency
  • Email management
  • Microsoft Excel expertise
  • Call center operations

Timeline

Customer Service Representative

RRCA Roofing & Reconstruction of America
05.2021 - 07.2025

Customer Service Representative

Asap Accounting & Payroll Services
05.2019 - 12.2020

Zone Sales Manager

Avon Peru
12.2016 - 09.2018

Bachelor of Science - Busines Administration

UPC University Peru