Maria Valles
Summary
Experienced in managing daily operations within fast-paced environments, effectively trained and mentored new team members to enhance service quality. Implemented inventory management strategies that reduced waste and improved stock availability, contributing to customer satisfaction during peak hours. Developed strong customer relationships through attentive service, fostering a welcoming atmosphere that encouraged repeat business. Maintained compliance with health and safety regulations while ensuring cleanliness and organization of work areas.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Barista/Assistant Manager
Cannelle patisserie
Birmingham
02.2022 - Current
- Trained and mentored new baristas, enhancing team performance and maintaining high-quality service standards.
- Managed daily operations, ensuring efficient workflow and optimal customer satisfaction during peak hours.
- Implemented inventory management strategies, reducing waste and improving stock availability for busy service periods.
- Developed and maintained positive customer relationships, fostering a welcoming environment that encouraged repeat visits.
- Oversaw cash handling procedures, ensuring accuracy and adherence to financial policies during transactions.
- Maintained cleanliness and organization of work areas, ensuring compliance with health and safety regulations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Team Member
Hollister
Macomb
10.2021 - 05.2022
- Assisted customers with product selection, enhancing their shopping experience and fostering brand loyalty through exceptional service.
- Maintained store presentation by stocking shelves and organizing merchandise, ensuring a visually appealing environment for shoppers.
- Collaborated with team members to execute promotional displays, contributing to increased customer engagement and sales.
- Monitored inventory levels and reported discrepancies, facilitating timely restocking and minimizing product shortages.
- Engaged with customers to address inquiries and resolve issues, reinforcing customer satisfaction and trust in the brand.
- Maintained a clean and organized work area throughout shift.
Education
Communication Sciences And Disorders
Wayne State University
Detroit, MI 01.2026 - 02.2026
Bachelor of Arts - Psychology
Macomb Community College
Macomb, MI 09.2023 - 12.2025
Eisenhower High School
Shelby Township, MISkills
- Customer service
- Team training
- Client communication
- Problem resolution
- Time management
- Multitasking and organization
- Conversant in Spanish
- Positive and professional
Languages
English
Native/ Bilingual
Timeline
Communication Sciences And Disorders
Wayne State University
01.2026 - 02.2026
Bachelor of Arts - Psychology
Macomb Community College
09.2023 - 12.2025
Barista/Assistant Manager
Cannelle patisserie
02.2022 - Current
Team Member
Hollister
10.2021 - 05.2022
Eisenhower High School